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Big Two Toyota of Chandler

(370 reviews)
Visit Big Two Toyota of Chandler
Sales hours: 7:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 7:00am–9:00pm 7:00am–7:00pm
Tuesday 7:00am–9:00pm 7:00am–7:00pm
Wednesday 7:00am–9:00pm 7:00am–7:00pm
Thursday 7:00am–9:00pm 7:00am–7:00pm
Friday 7:00am–9:00pm 7:00am–7:00am
Saturday 8:00am–9:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (480) 422-9561 (480) 422-9561
Used (480) 240-9993 (480) 240-9993
Service (480) 666-9455 (480) 666-9455

Reviews

(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Two Toyota of Chandler from DealerRater.

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Johnathan Granholm made the process streamlined and was

Johnathan Granholm made the process streamlined and was very helpful answering all questions. I would definitely recommend buying a car through him.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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We recently purchased a 2025 Crown Signia from Big Two

We recently purchased a 2025 Crown Signia from Big Two Toyota in Chandler and had a fantastic experience with their sales team. From the moment we walked in, we were greeted with a friendly and helpful staff. Rob S. was our direct salesman and he along with Mike P. and Shelby W. were attentive to our needs, answered all questions thoroughly, and never pressured us into making a decision. The entire process was smooth, efficient and enjoyable. We’re thrilled with our new vehicle and highly recommend Big Two Toyota in Chandler to anyone looking for a great car-buying experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Johnathan was prompt, communicative and transparent.

Johnathan was prompt, communicative and transparent. I usually hate buying cars but he made the experience easy for me. If I could give him ten starts I would.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I had the BEST experience.

I had the BEST experience. I was ecstatic through the whole process! Hooting and hollering so happy with the Purchase & And everybody involved! Johnathon Granholm gave me a great deal as well. A blessing of a trade-in and an upgrade from my Kia HAPPY OWNER OF A 2024 TOYOTA TACOMA

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best buying experience.

The best buying experience. I was interested in a Toyota Camry 2025 and had certain things in mind I wanted my new vehicle to have. I was contacted by Johnathan Granholm the next day and asked me what car I was interested and I was immediately give a few choices until I came across the one that I wanted. I came in the next day as I was going to trade my previous 2015 Toyota Camry they appraised and then when everything else was checked I made a deposit to reserve my car that was still needing to arrive at the dealership. After a month it arrived and the entire process to buying the car was smooth and easy. He was even nice enough to go through all the car features with me so I knew how to work it. I left happy with my Camry. I would definitely recommend seeing Johnathan Granholm for your next car purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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We waited 4.

We waited 4.5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our car back and left. Do not waste your time at this place.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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The service manager Scott really stepped up to help me

The service manager Scott really stepped up to help me out when I had an issue so before you leave angry ask for Scott and give home a chance he may surprise you. Five stars all day.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Second purchase with Toyota and an exceptional experience

Second purchase with Toyota and an exceptional experience once again. Johnathan Granholm was so helpful, quick to respond, kind and went above and beyond to help me sell my car and get into a new one. Highly recommend. Best experience I’ve had.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best buying experience I’ve ever had.

Best buying experience I’ve ever had. Jonathan Granholm made reserving and buying a new Camry an absolute breeze, set up an appointment and go check out your options with him. He’s very knowledgeable and will take the time to go through all the options with you and help you choose the absolute best one! Thank you for everything and we look forward to working with you in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Johnathan Granholm provided the best service I have ever

Johnathan Granholm provided the best service I have ever received during a car purchase. My wife and I set up an appointment before we arrived, which I highly recommend. Based on our needs, Johnathan prepared an excellent lineup for us to test drive and was extremely knowledgeable about each option. We didn’t know if we wanted to lease or buy. Johnathan guided us through the different payment options, and all our questions were answered clearly. We wanted a particular color, and Johnathan monitored the incoming inventory and called us immediately when what we wanted became available. The entire process was thoughtful, efficient, and painless. I couldn’t recommend Johnathan more, as well as the whole team at Big Two Toyota in Gilbert.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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