Sands Chevrolet - Glendale

service had van towed back to shop. they repaired the shaky front end..replaced tires etc..all ok now. BUT!! when tow truck driver loaded van on flatbed on pickup...he ripped the front shroud off front end when tightening straps in front of wife... No mention from service tech until I brought it up. He said he would go check. noted he would order new clips and complete repair when we are "out their way" again? Until the he said, he fixxed the problem to get us the vehicle back. it is a handicap van for our daughter, wheel chair etc.. No one from Sands let me know this, I had to call and question him, at first he said he did not know anything about the damaged shroud he would check...this was not factually true either, the driver and wife had already discussed the problem with him previously. We appreciate the efforts to resolve the problems. lot the size of sands..there had to be clips somewhere onsite, on another vehicle, junk pile ..don't know, just frustrated, not blaming anyone. Have spent 35 yrs in semiconductor manufacturing, as eng. mng for Intel, IBM, MOTOROLA, TEXAS INT, and consultant I am aware how hard it is to meet customer expectations. Not being 100% honest about the who, what, how, when facts on problems caused by your own people is evidence of a systemic problem, not any one individuals fault. Stuff happens..be up front, take responsibility, resolve the issue to the customers satisfaction , call them and insure there is no misunderstanding...that's how you keep customers , and get new customers...!

It was my first time buying a new car and they were friendly, informative and very helpful....I am happy with my new vehicle....I would recommend everyone go there.

It was a great experience and very helpful. Israel was an amazing and understanding guy. He was very patient and he got my lady and I a car that fitted our criteria. We want to say thank you and definitely recommend anyone to this dealership.

I recently bought a car at this dealership with Israel. When I first walked in they didn't have the car I wanted, however after taking the time to find what are needs were in a car, we were able to walk out with a 2015 chevy Malibu with just 14,000 miles for a good price. thank you Sands Chevrolet.

Matthew was very helpful and answer all my questions.. He by to let us know what was going on with our service. That was AWESOME.

I always deal with Moe and he takes care of me, It's always a good experience. I recommend Sands for your routine maintenance or first visit.

The employee who took me in was kind and explained to me what was going to be done on my car, how long it will take and about how much it would total out to be. After he showed me around the place and made me feel welcomed instead of me having to discover where everything is by myself. In the end I left the place thinking about doing future business with them and hope they remain the same. Thanks sands Chevrolet !

Ezekiel was very helpful! I was new a buyer and he made the experience very easy and everything went smooth. I will definitely be recommending friends and family to come back to work with him! Thank you!

I recently had my 2016 Chevrolet Cruze serviced at Sands Chevrolet. I was very impressed with Derek my Srevive Writer. He was very professional with his greeting and discussing what srevice was needed. The items that needed serviced was mentioned and what the cost would be. Upon my approval the srevice was done in a very timely manner and ready when mentioned. The car looked great with a car wash along with the repairs. Thanks Sands for the great opportunity to service my car.

My truck went in for service and they were nice and excepted me right away told me how long it was going to take and we're done on time great experience