Reviews
Oil change
We had to wait over 2 hrs for a oil change after we got there an hour early .Titan didn't care and said he didn't take it personally as he doesn't own the dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Colleen, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Yates Customer Care Team
True to their word
I had a great experience purchasing my truck from Yates GMC. Brent followed through with everything agreed upon. Ashley in the service department was amazing to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, The Yates Customer Care Team
Yates Buick GMC
Came in with no appointment Ashley welcomed me in and took care of my service Thanks Ashley
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Yates Customer Care Team
Rude customer service.
Rude customer service. I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived the lady gave me a attitude and spoke to me like I was lower than her. Little does she knows I work corone of the largest roofing companies in the nation. We wanted to try these place out. Thanks for being rude immediately so we didn’t have to figure that out later.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
rickrosenkranz, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Yates Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Yates Customer Care Team
Car repairs
As usual I was treated very well by the dealership and Phillip. Can't imagine going anywhere else for vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, The Yates Customer Care Team
Yates Buick GMC
Justice our sales was really engaged with my wife and myself having a good experience. Justice was awesome snd I highly recommend him as your salesman. Pedro in Finance was awesome, he made sure we understood everything and streamlined the whole process. I highly recommend Yates, they truly are a family atmosphere and not a high pressure dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this excellent review, William. We are so happy to hear that we could make you feel like a part of the Yates Buick GMC family with your recent purchase. We hope you are enjoying your new vehicle. If there is anything else that we can do for you, please feel free to contact us or stop in at any time. We hope to see you again soon! Sincerely, The Yates Customer Care Team
Buy car
Good experiencia for personal And quality I buy my truck
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Yates Customer Care Team
Car service
Customer service was ok, but waiting time was 1 hr over than what I was told by the Service Associate
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review! We really appreciate your business. Sincerely, The Yates Customer Care Team
Crazy warning lights
My 2018 Buick Enclave started having all sorts of warning messages, so I called and talked to Richard and then Tony. They were able to get the problem diagnosed and fixed. They were careful not to overpromise how long it would take to diagnose, and to let me know potential costs and that I was still under warranty. I felt well taken care of, and will be able to leave for Michigan on time. Appreciate the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Yates Buick GMC and we look forward to your continued business! Sincerely, The Yates Customer Care Team
I made an appointment for express service -- just an oil
I made an appointment for express service -- just an oil change, oil filter change, and rotate tires -- after waiting almost 2 and a half hours without my car being touched, I demanded my keys and I left. The person I was referred to was Titus Petty. He spent the whole time working on his computer and telling me what was wrong with my Terrain. I have purchased 3 new GMC vehicles from Yates and have never had them repaired or serviced anywhere else. So much for making an appointment with Express Service. I will never do any form of business with Yates again. By the way, I drove all the way up from Tucson to have the work done.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Carlton, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Yates Customer Care Team
I'm not sure how you expect me to respond. I would appreciate a telephone call.