Skip to main content

Pearson Ford

(497 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pearson Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

This is the fourth car I have purchased from Don Thompson...

This is the fourth car I have purchased from Don Thompson and the entire experience was very positive. I got the vehicle I wanted and am very happy. Don went the extra mile to make sure I was happy and that goes a long way with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone we dealt with were very pleasant and helpful. ...

Everyone we dealt with were very pleasant and helpful. Adam was exceptional to work with. We loved his no high pressure approach and he is the reason we returned to Pearson after our initial visit. Clay explained things very well and made the financing a no hassle experience. Everyone was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This dealer provided a Great service. They were Very...

This dealer provided a Great service. They were Very Helpful and Couldn't do enough to help us. We are Very happy with the car we bought from them and wouldn't hesitate to recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My steering sensor went out on the vehicle. Dustin drove...

My steering sensor went out on the vehicle. Dustin drove the car and realized I needed help. He kept the car overnite and phoned the next day it was repaired. I truly appreciate the honesty and help I receive from this company. I always bought my vehicles from Paul Harvey Ford because he was a neighbor. However, I have always gone to Pearson for service. It is the best............... Linda L Morgan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I was told that I would receive a discount of $5 because...

I was told that I would receive a discount of $5 because I wa s anew customer. No Discount! I was assisted by a different individual than the one who returned my vehicle. I asked for a price quote three separate times for new tires. I have used Quick Lane in Georgia since it opened next to the dealership where I purchased my truck. They were efficient and pleasant-and at no time did an oil change take over one hour to complete.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am giving a "5" raqting in everything because...

I am giving a "5" raqting in everything because that'[s how much I like Pearson Ford! This is my 5th vehicle from that dealership and I hope many more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have purchased 2 Fords from this dealership and have...

I have purchased 2 Fords from this dealership and have been very pleased with the cars and the service I have always received at Pearson Ford. What more can I say. Lois Chouinard

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They gave me a no haggle price up front. No pressure to...

They gave me a no haggle price up front. No pressure to buy anything more when I got there. Nice, clean facility. Friendly people. Truck was exactly what I wanted, and was clean and ready to go when I arrived. Online shopping process was flawless. I drove 140 miles to do business with them and I would do it again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Shopping Experience EVER

Online shopping experience was flawless. They gave me a no haggle price without hesitation or tricks. No pressure in the finance department. Nice facility. I could have been in and out with my new truck in 15 minutes if I wanted to. Nice, up-front sales staff. Truck was clean and ready to go when I got there. I drove 140 miles to get this deal, and I'd do it again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We had bought a F-150 last year from Don Thompson and...

We had bought a F-150 last year from Don Thompson and returned to buy another vehicle. We originally went to look, but Don was so helpful, patient, and informative that we finally were able to conclusively decide on the type of vehicle with the options wanted. Most importantly, we received a great price because Don thought of any and all rebates and incentives to help us. He generously gave us all the time needed, answering all questions and making the car buying process remarkably easy and FUN! In our search, we had been to most of the car dealerships in Indianapolis from far north to far south, far west to far east. Pearson is so superior in service, kindness, and professionalism, that other car dealers absolutely pale in comparison. The honesty and respect afforded to me as a woman was greatly appreciated. I would highly recommend Pearson Ford and E-Commerce Director Don Thompson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.