Reviews
This is the fourth car I have purchased from Don Thompson...
This is the fourth car I have purchased from Don Thompson and the entire experience was very positive. I got the vehicle I wanted and am very happy. Don went the extra mile to make sure I was happy and that goes a long way with me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone we dealt with were very pleasant and helpful. ...
Everyone we dealt with were very pleasant and helpful. Adam was exceptional to work with. We loved his no high pressure approach and he is the reason we returned to Pearson after our initial visit. Clay explained things very well and made the financing a no hassle experience. Everyone was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealer provided a Great service. They were Very...
This dealer provided a Great service. They were Very Helpful and Couldn't do enough to help us. We are Very happy with the car we bought from them and wouldn't hesitate to recommend them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My steering sensor went out on the vehicle. Dustin drove...
My steering sensor went out on the vehicle. Dustin drove the car and realized I needed help. He kept the car overnite and phoned the next day it was repaired. I truly appreciate the honesty and help I receive from this company. I always bought my vehicles from Paul Harvey Ford because he was a neighbor. However, I have always gone to Pearson for service. It is the best............... Linda L Morgan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was told that I would receive a discount of $5 because...
I was told that I would receive a discount of $5 because I wa s anew customer. No Discount! I was assisted by a different individual than the one who returned my vehicle. I asked for a price quote three separate times for new tires. I have used Quick Lane in Georgia since it opened next to the dealership where I purchased my truck. They were efficient and pleasant-and at no time did an oil change take over one hour to complete.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am giving a "5" raqting in everything because...
I am giving a "5" raqting in everything because that'[s how much I like Pearson Ford! This is my 5th vehicle from that dealership and I hope many more!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have purchased 2 Fords from this dealership and have...
I have purchased 2 Fords from this dealership and have been very pleased with the cars and the service I have always received at Pearson Ford. What more can I say. Lois Chouinard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They gave me a no haggle price up front. No pressure to...
They gave me a no haggle price up front. No pressure to buy anything more when I got there. Nice, clean facility. Friendly people. Truck was exactly what I wanted, and was clean and ready to go when I arrived. Online shopping process was flawless. I drove 140 miles to do business with them and I would do it again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Shopping Experience EVER
Online shopping experience was flawless. They gave me a no haggle price without hesitation or tricks. No pressure in the finance department. Nice facility. I could have been in and out with my new truck in 15 minutes if I wanted to. Nice, up-front sales staff. Truck was clean and ready to go when I got there. I drove 140 miles to get this deal, and I'd do it again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had bought a F-150 last year from Don Thompson and...
We had bought a F-150 last year from Don Thompson and returned to buy another vehicle. We originally went to look, but Don was so helpful, patient, and informative that we finally were able to conclusively decide on the type of vehicle with the options wanted. Most importantly, we received a great price because Don thought of any and all rebates and incentives to help us. He generously gave us all the time needed, answering all questions and making the car buying process remarkably easy and FUN! In our search, we had been to most of the car dealerships in Indianapolis from far north to far south, far west to far east. Pearson is so superior in service, kindness, and professionalism, that other car dealers absolutely pale in comparison. The honesty and respect afforded to me as a woman was greatly appreciated. I would highly recommend Pearson Ford and E-Commerce Director Don Thompson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car