Braman Motors Miami

To sum up - the service done on my car is incomplete and the wrong part was replaced and my original part was not returned to me. On August 23, 2018 - I took in my Z3 Bmw which was the car used in a James Bond movie and it has been kept in mint condition with very low mileage since it will be a valuable antique collectors car. The problem was that the battery would go dead after a week and I would need to get a boost to start the car. Braman BMW told me I needed a new instrument cluster. It was replaced and when I took it home the battery went dead within the week. I also noticed it was not the original part and the buzzers and indicates did not work properly. For example the original part came with chrome rings and the buzzer to indicate that your lights are on - no longer worked for example. Also the odometer was not set right with the mileage incorrect. I immediately asked for my original part back and wanted to take it to another dealership. They convinced me to bring it back again. When I picked it up a second time and took it home the battery went dead again within the week. Also the odometer was still incorrect and they did not fix my problems described above. I immediately returned again asking for my money back and my original part back. They refused to give my original part back and told me they would get back to me about my money. For numerous weeks - I talked to many people who gave me the run around. During that time I talked to another mechanic who wants to be anonymous. He said the real problem was just a low charge on the battery and the original part replaced was not needed. I then charged the battery to full capacity and the problem was solved. The car had no problems starting after 3 weeks. This was evidence that the real problem was just a low battery situation and the instrument cluster was not the real problem. As mentioned earlier this was to be an antique car and now it's going to cost me a lot more money to fix it right so it does not devalue the antiqueness of the car.

Your dealership has adopted a rather bothersome way to allure clients into getting a new car. The second time I am this predicament...I have gotten an inspection made by a very uneasy man with a bad disposition, everyone in the place dislikes him, and are aware of his attitude. I was not present in the inspection and the reality is - I don't see in the car some of the scratches he has included in the report, the last time this happened, he was angry because I was not able to make it on time and added a worn out tire that I was never able to take off the report, even after replacing it in the same dealership's service center, I presented proof, however, this was NEVER taken off. The day of my inspection, I was forced to come to see new vehicles during the time he was looking at my car, to come out of the dealer with the worst offer I have ever received: The same car (2018), more money down and a higher payment, it makes a loyal customer of 5 cars since 2012 feel taken as a joke and bordering disrespect. I am giving 2 stars because the Service Center has great people who are always willing to help and attend your needs, my rep Marlon Vargas is the best.

My service advisor Daniel, as well as the mini service manager Ryan are always professional, patient and make sure my experience goes smooth and effective

Such great customer service. I always hated taking my car for repairs in the past. Now I do not mind at all. Daniel has great customer and be is professional, honest, and courteous. Thank you

Danny does a great job keeping us informed about our vehicle status while in service. He goes above and beyond to make sure everything is taken care of! Thanks so much!

Great service from Eliasib Reyes and Antonela Zumino finance coordinator. Thank you

The new X5 it’s amazing, completely new outside and inside. The new technology incorporated its very useful and easy to use. Sergio García my salesman since 2012 he already kwon what are my needs when I diced to by a new car and the offers me the best option. All the team from Braman always helping whit any mater that I require.

Amazing friendly happy of work with me not waiting punctuality, I won’t charge Braman for not other dealer for service or and purchase .Thank you very much

Braman BMW/Mini is THE place to take your Mini for service. Excellent repairs and attention.

Years and years of reliable service beginning with Ryan Mullings.