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Gus Machado Ford of Hialeah

(299 reviews)
Visit Gus Machado Ford of Hialeah
Sales hours: 11:00am to 7:00pm
Service hours:
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 568-7969 (888) 568-7969
Used (888) 276-1860 (888) 276-1860
Service (877) 224-0790 (877) 224-0790

Reviews

(299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gus Machado Ford of Hialeah from DealerRater.

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Mr perez

Excellent service and fast service.greated experience. In auto repair they explain everything before even touching the veh

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad to hear about your excellent service experience! We hope you continue to choose us for all your automotive needs! Take care!

Osmany Gonzalez

Excellent experience. The process was fast and both the finance and salesman were very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Services

Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great that you had an excellent experience with us, Jaylien. At Gus Machado of Hialeah, we value our customers and we look forward to seeing you on your next visit. Take care!

Highly Recommend!

Excellent service and great experience! Went in after going to another dealer and the experience was so much better. They actually had the inventory of the car I wanted and the entire process was seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Great quick lane

Fantastic service, I love the fact that they check everything and only real recommendations. Not like other places that try to sell you everything. Great Ford store to visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Gus Machado of Hialeah for all of your automotive needs. Please don't hesitate to call if you have any questions about your service visit.

My experience at Gus Machado Ford

Everybody was very nice. They answered all my questions. They are all very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Got a little problem but Gabriel took care of it like the proffesional he is. Will keep going and going to do all my maintenance there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sergio, your comments keep us motivated and working hard for all our guests! At Gus Machado of Hialeah, we value our customers and we look forward to seeing you on your next visit. Take care!

SERVICE

GREAT SERVICE AS USUAL. DEFINITELY RECCOMEND. LOOK FORWARD TO GOING BACK

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Service

Service advisor was great, called me every time there was an update on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome

Awesome. The customer service and the facilities are really good!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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