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Gus Machado Ford of Hialeah

(299 reviews)
Visit Gus Machado Ford of Hialeah
Sales hours: 11:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 568-7969 (888) 568-7969
Used (888) 276-1860 (888) 276-1860
Service (877) 224-0790 (877) 224-0790

Reviews

(299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gus Machado Ford of Hialeah from DealerRater.

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Great service!!

Great Service. Quick Lane is very fast. Staff is friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Review

Great service! Would recommend to others. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kyra, thank you for writing this fantastic review and giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Service

Wonderful service. Very helpful all around. The took the time to make sure everything was checked and working properly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

Review

Facilities have improved. Nice to have a cafeteria setting and food available. I was in for a recall and I was taken care of well, albeit some waiting time. Quality of product looks good (door latches replaced). I just hope they don't get progressively worse like the clutch in my transmission, which has been replaced twice already and worked great initially, but car is not showing the same symptoms it had before clutch replacement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service at gus machadfo

workers were very professional and kind. never had an issue with the quick line at gus machado. employees are always very nice and willing to go the extra mile to satisfy the clients

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Santiago, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Customer

Excellent service and professional team. I am very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Yasser, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for being one of our valued guests and we look forward to your next visit!

Very pleasant to do business with

Very pleasant; quick and to the point. Really went out of their way to make the deal work at the price and terms I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Excellent services, I will definitely recommended Gus machado ford Hialeah

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

The salesman was awesome and the finance department was great. I purchased my truck from another state, which I thought was going to be difficult but it was a great experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Fausto, thanks! Please let us know if there is ever anything else we can do for you! Safe travels!

1st maintenance visit

Since I arrived the service was outstanding, my car was immediately received and from this moment I saw technicians performing several inspections to my car in addition to my request, very professional impression. My car was ready when promised and all discrepancies corrected; once again the attention provided by the person in change was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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