Reviews
The Dealership had a lot of great amenities for everyone
The Dealership had a lot of great amenities for everyone to do something while waiting for a car or service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the shout out on DealerRater about your visit to Longo Toyota.
Thank you for the great service! Especially to Isaac Banos!
Awesome dealer.
Awesome dealer. Quick, thorough, transparent! Recommend this dealer to all in search of a new”pre owned vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're honored to serve you and enjoy what you drive - Team Longo
Why I have to wait 4 months to receive my tacoma went my
Why I have to wait 4 months to receive my tacoma went my friend wait two weeks
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to read of the ill feelings you have about our dealership and please know your feedback has been shared with our Mgmt team along with Michael Kim. Details are as followed. 2022 Tacoma TRD Off Road - Lunar Rock is being built on March 21, 2022 which was communicated at the time of your inquiry and deposit. Your order was placed on December 7, 2021 and we should be getting this vehicle sometime in May again, something that was communicated. If you have any further questions, please feel free to contact Michael
Jose was absolutely wonderful to do business with.
Jose was absolutely wonderful to do business with. He gets you exactly what you want, and explains everything so well! First time buying a car and he made the experience a very memorable one. I was in need of a car for the very next day and that night he stayed late and made sure I was all set. The process was very fast as well. He's very knowledgeable, kind and a hard worker. I would highly recommend Jose! I appreciate what he did for us greatly. Thank you Jose!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're honored to serve you and delighted to read of the caring attention provided by Jose Del Solar and the team @ Longo. Enjoy what you drive and welcome to the Longo Family
Take my 2020 highlander for 15k service.
Take my 2020 highlander for 15k service. Strip my wheel lug nut and bolt. Waiting 3 1/2 hours when my car was done 4 of the alloy wheels were scratch end up left my car for repair.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We wanted to acknowledge your posting on DealerRater and would like to extend our apologize. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you
In and out in 30 minutes when purchasing our new Sienna.
In and out in 30 minutes when purchasing our new Sienna. Pre-entering my credit application online really cut down on the amount of time spent with the finance dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your brand new Sienna and enjoy what you drive - Team Longo
My Windshield was clean after pick up the truck it was
My Windshield was clean after pick up the truck it was dirty and service guy left his trash on my seat I end up clean up and specially cover 19 time
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Please allow us this opportunity to apologize for the condition your vehicle was delivered. Because this matter is important to you and even more important to us, we would like do some further research. Please feel free to contact Kary Loefler in our Guest Relations Dept. at 626.580.6057 or kary.loefler@longotoyota.com - We look forward to hearing back from you
Been dealing with Longo since 1980"s.
Been dealing with Longo since 1980"s. And I like everything about it. . As far as purchasing a new car or repair shop they are the best in So.Calif. They do not add that extra $5000-10,000 over the msrp as other toyota dealers do nowadays . So highly recommend buying a new car at Longo. I still have a 1993 pick up i bought there in 1993. And just order a new Cross from them. Will not buy anywhere else.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your story is so amazing Jetboating and the loyalty you have with Longo is priceless - THANK YOU honestly, you are the most important part of our business and we never want you going anywhere else but Longo.
I asked for quotes for a 2022 Rav4 Prime XSE from about 7
I asked for quotes for a 2022 Rav4 Prime XSE from about 7 Toyota Dealerships and Arina from Longo Toyota was the only one who offered to sell us the car at MSRP, without any mark-ups! There is currently an auto shortage due to chip shortage and I very much appreciated that Arian and Longo Toyota did not screw the customers by adding on any mark-ups. There was a wait list for our car and Arina was very honest and told us exactly what the situation was from the start. She sent regular updates on the status of our Rav4 request and even worked with us when we decided to select only one color option. When the car arrived, Arina notified us immediately and had the car washed/prepped! The paperwork at the dealership with Arina was very smooth and easy. We received the exact price (MSRP) as promised by Arina. Arina even gave us some terrific advice on how best to get the most for our other car for trade-in or sale at the end of it's lease. Overall, Arina was very professional, responsive, honest, attentive, and kind with my wife and myself. Thank you Arina!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Boy did this review posted on DealerRater make us smile @ Longo - We know you have many choices when selecting a brand | dealer and we're so honored to serve you. Enjoy what you drive and welcome to the Longo Family
Best, honest, friendly, and reliable car service provider
Best, honest, friendly, and reliable car service provider you can find in Southern California. Am so happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to serve you and hurry back - Team Longo