Reviews
First-rate experience!
Thom at Checkered Flag Volkswagen made car buying a hassle-free and comfortable experience. His devotion to top-notch customer service was apparent the moment he and I walked onto the car lot. He answered all questions with great tact and professionalism. I would recommend him to anyone looking to buy a new or used Volkswagen and hope to have the pleasure of buying through him again. The entire staff worked seamlessly together, creating a cohesive and organized atmosphere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey! Thank you for this wonderful review! We’re glad that you were impressed by Thom's dedication to excellent service. We'll pass the kind words along to him and the rest of the team, and come back to see us if you need anything at all. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Best car buying experience ever!
My salesman Geoff was very informative and helpful. He gave me all the information about a car I was interested in that I saw on the Internet and spent quite a bit of time answering all my questions. When I went to go look at the car I called about, I noticed a newly listed car on the dealership website, but it was in a different location because it just came in. He drove me to the car immediately so I could test drive it before someone else had a chance to get it. There was no pressure what so ever, and he helped me get a car I could afford. This place has excellent service and I recommend it highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly grateful to hear that Geoff provided you the best car buying experience ever, Jennifer! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Checkered Flag customer for LIFE!
Steven was A-M-A-Z-I-N-G!!! He was extremely helpful and patient, even returning texts on his day off. We will be purchasing/leasing a VW SUV in December and I look forward to working with Steven and Hunter again! They're a great team:-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Elizabeth! We couldn't agree with you more about Steven and Hunter -- we consider ourselves lucky to have them on our team! We appreciate your business and hope to see you again in the future. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Great place to purchase a car!
This is a great place to purchase a car. The staff is friendly and knowledgable. Made purchasing a car a stress free experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I sincerely thank you for going out of your way to write this review about Checkered Flag Hyundai. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new purchase. If you have any further needs, please come back to see us. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Happy Customer x2
Another great experience buying a car. Thank you Geoff for all your help and for being so personable. No pressure here! Just a friendly, helpful staff making car buying easy and fast!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing us with feedback regarding your recent visit! We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new purchase! We'll pass the kind words along to Geoff and the rest of the team. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Awesome customer service.
They made buying a car the easiest ever. We felt like we received the best deal and lowest price. We never felt pressured at anytime during our time there. Our sales person was very helpful and a pleasure to do business with. The finance associate was very personable and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! We've put a lot of effort into raising our customer service levels, and we're happy that it shows. If we can help with anything in the future, please don't hesitate to contact us. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
The ABSOLUTE BEST!!!
Fourth time is a charm! Steven and Hunter provided outstanding personalized service to get me into the car I wanted at a price I could afford. I never had to"haggle" over the price...I was quoted a great price up front, making my car buying experience pleasant and stress-free. Steven even provided a hands-on tutorial to familiarize me with the features of my new Passat SE including it's new high-tech capabilities. I got a great car at a fair price. This is my fourth transaction with Checkered Flag and I'll never go anywhere else. If you need a car, go to Checkered Flag and ask for Steven. You'll be glad you did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beth, it was a pleasure to read about your fourth car-buying experience at Checkered Flag Volkswagen. Congratulations on your new Passat SE! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Steven and Hunter provided you with such a memorable and outstanding experience, and that we have earned your trust and repeat business. We look forward to seeing you again in the future! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Fourth time is a charm!
Steven and Hunter provided outstanding personalized service to get me into the car I wanted at a price I could afford. I never had to"haggle" over the price...I was quoted a great price up front, making my car buying experience pleasant and stress-free. Steven even provided a hands-on tutorial to familiarize me with the features of my new Passat SE including it's new high-tech capabilities. I got a great car at a fair price. This is my fourth transaction with Checkered Flag and I'll never go anywhere else. If you need a car, go to Checkered Flag and ask for Steven. You'll be glad you did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure to read about your fourth car-buying experience at Checkered Flag Volkswagen. Congratulations on your new Passat SE! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Steven and Hunter provided you with such a memorable and outstanding experience, and that we have earned your trust and repeat business. We look forward to seeing you again in the future! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Great service/repair visit
I had urgent issue with my tire and they were able to work me in on the same day and got it taken care of quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, thank you for your kind words. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Always a Great Experience
I highly recommend Checkered Flag Hyundai - I have leased 3 vehicles there and everyone is always super helpful (both sales and service teams). Most recently I leased a new vehicle, Jeff helped me find the perfect one and was very thorough in explaining all of the features and how they would benefit me. If you are in the market for a car, definitely go see the team there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, and thank you for the great feedback! We appreciate your loyalty and are pleased you continue to choose our dealership for all your vehicle needs. We'll pass the kind words along to Jeff and the rest of the team, and come back to see us if you need anything at all. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700