Reviews
New Car Buying Experience with Nick!
Nick Rios was an amazing representative of your company. He has a great demeanor and is very personable. He made my experience there simple, quick and pleasant! Fantastic guy and I will definitely send referrals to him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Jennifer. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Nick was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Service
Daniel, my service agent, went above and beyond my expectations for service. Outstanding visit - this dealership’s is now my preferred choi ce.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department, Adrian. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Service
The service was completed much quicker than I had anticipated, and the repair cost was about what I had expected. Interaction with my agent was worthwhile and valuable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're grateful for your kind words, Deon! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service
Great professional, knowledgeable and courteous service. Clean environment/facility. Service advisor was helpful and explained everything that was done to our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, we are so glad to read that you had such a positive service experience at our dealership! We can't wait to see you again soon. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
a nice experience
Friendly and pleasant team members, timely service and being able to get a ride home and then back for pick up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Sheila! We work hard to make sure our guests have a nice experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Checkered Flag VW is a Winner
Jackson was awesome Service writer. Technician’s Work was done on time and accurate. Lobby area was cleanest of any dealership I have visited. Clean Team should be commended. Coffee service and other services were top notch
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Jeffrey! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great customer service
Samantha was absolutely wonderful!!!! This was the first car I ever bought and she walked me through every single step. Any questions I had she happily answered and was super thorough. I will be buying every car from her!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review, Aven. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Samantha assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Excellent Service
Customer Service was way above what I used to receive at the Ann Arbor, MI Volkswagen dealership. I was easily able to obtain an appt, Service Reps were polite, courteous and provided clear communication. Facility and waiting area was clean, pleasant and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Kerry. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service center
Great service crew and Daniel knows how to make this department run!! They always manage their workload well and are very accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your kind words! We appreciate our team here at Checkered Flag Volkswagen and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Amazing customer service from Scott
Scott was an amazing sales associate, he made the experience enjoyable, and he was patient with us, and very personable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Ian! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com