Timmons of Long Beach

Just an awesome group of people, working together to make a great deal for the customer. Jessy V. was my sales consultant, Tin P handled the finance side of things. Jessy was easy going, yet determined to find the ID.4 I wanted, and Tin made the finance side work smoothly. No distractions, no surprises, no last minute changes, the deal was the deal from start to finish. xxxxxxalso to Michael A and Randle P who chatted about cars and kept me stocked up on water while the administrative stuff progressed. It's great to see an entire team focused on the customer experience. Seriously, go see these folks.

Really nice dealers. Actually removes the extra pricing stuff that most dealers refuse to take off.

Naomi was AMAZING. Upfront, honest, and helped walk through everything with me to finalize the transaction with a vehicle I wanted. Highly recommend her to anyone looking for a VW!

NEARLY KILLED!!!… ….Yet NO ACCOUNTABILITY taken by Timmons VW of Long Beach: 5/10/23 Oil change service provided by Timmons VW. 5/15/23 Oil light began blinking while driving on I-15 to Las Vegas. Moments later - dash lights galore as engine catches fire. Escaped burning vehicle with the few belongings I could grab before the car was incinerated by fire. 5/17/23 Upon returning home(after taking Greyhound bus to visit my ill mother) fresh pool of oil discovered under where the vehicle had been parked 5/10-5/15. 5/18/23 Fresh oil also discovered under where the vehicle had been parked at workplace on 5/15. Store Manager Mitch and Service Manager Luis(especially) not willing to admit they did not properly seal the oil system at time of service. After showing photos of incinerated vehicle and fresh oil pool, Mitch admitted, “That looks like oil.” They offered theories such as: maybe your arm was blocking the dash lights(insulting AND irrelevant at the same time) and the vehicle wouldn’t do that(well it already did). We were told “Probably” and “Most likely” they caused the fire but offered no compensation. They were then quick to remind us “We didn’t make you take the bus to work” referring to a temporary loaner vehicle. Two words gentlemen… GROSS NEGLIGENCE! We only asked for our 10 year-old VW Jetta to be replaced with a similar type vehicle. They made it clear that our vehicle(and potentially my life) was not worth a replacement 10 year-old vehicle, even with the backing of the $306,890,000,000(yes $306 billion) in 2023 revenue VW corporation. This is a particularly sad case as BOTH my wife AND I were once proud VW owners spending thousands of dollars at VW dealerships to ensure our VWs were well maintained through 10 years of ownership. I truly wish I could say 10 “PLUS” years of ownership but, because of GROSS NEGLIGENCE on the part of Timmons VW of Long Beach, we will be at the Toyota dealership across town(taking on a new car loan out of our own pockets). Two last words… TAKE ACCOUNTABILITY!

Good service, I understand it’s sales and they need to sell, the security system that was added to the contract, they told me it was required!! !!!???

I just want to get your branch manager a Shout out!!! MITCH ATKINS YOU ARE JUST THE BEST!!!!!! ❤️❤️❤️

The service of this dealership was excellent. Very knowledgeable both Noel and Naomi. I would definitely recommend this dealership .

Sales & financing were helpful and not at all pushy. Would definitely recommend Timmons to others!

We bought the car online and by phone with Adam and the whole thing was flawless, great service and the most comprehensive intro to the car at delivery we have ever seen.

The whole crew was amazing. Thank you for all your help and for making our family happy.