Reviews
I agree with a couple of reviews here. I bought a Blazer...
I agree with a couple of reviews here. I bought a Blazer towards the end of 2020 and verified my so's military discount through idme. The GM discount was between $2-$2,500 for Blazers at the time. They did not give me any military discount what so ever. They kept the rebate theirselves. Why did they demand to verify through idme if they didn't get any discount? Also tried mark up my interest rate until I said forget the whole thing then magically was called back and it went down 2.5%. Will not return to purchase anything there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Michele, Thank you for reaching out. I personally looked through to find record of your purchase and could not locate it or a phone number to reach out to you. If you had a qualifying military discount per GM's requirements, and we went through the ID me process, you absolutely should have received the military discount. We certainly appreciate your SO's service and want to make sure we honor that service accordingly. Please reach out to me via phone or email asap so we can go over the numbers and either verify that you received the discount or go back and make it right ! Cory Derochie 913-789-4260 cory.derochie@hendrickauto.com
Michele, Thank you for reaching out. I personally looked through to find record of your purchase and could not locate it or a phone number to reach out to you. If you had a qualifying military discount per GM's requirements, and we went through the ID me process, you absolutely should have received the military discount. We certainly appreciate your SO's service and want to make sure we honor that service accordingly. Please reach out to me via phone or email asap so we can go over the numbers and either verify that you received the discount or go back and make it right ! Cory Derochie 913-789-4260 cory.derochie@hendrickauto.com
Thanks for the call but nothing was resolved. Hendricks Chevrolet apparently likes to demand you verify your military status to get the military discount but then not give you what the Chevrolet discount was and retained it in their own pockets. It was approx $2500 at the time. Tried to say the discount was given by removing the BS $699 dealer admin fee. Which was not true. I told them before mentioning that we qualify for a manufacture discount that I won't buy a vehicle with a dealer fee, if they couldn't remove it I'd just go somewhere else. Would never buy or get service there.
Best selection in KC
Went shopping for a new Silverado. Amazed at the number available in inventory! Great shopping experience, super friendly staff. We will definitely be back. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Superchief001, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing service
Clarissa Santiago went out of her way to make our car buying experience so easy! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Susan Mckinley, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Hendrick Chevrolet Shawnee Mission
Great customer service
Was helped by Clarissa Santiago and she was very polite and answered all our questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Nicholas Orlando, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Great experience
Great experience. Great person. Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Clarissa Santiago, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Great work!!
I had an amazing experience. Clarissa was so helpful in the choosing process and made it simple and easy. Would definitely buy from again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clarissa Santiago, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Chevrolet Shawnee Mission. We hope to be of service to you again in the future. Best wishes, Hendrick Chevrolet Shawnee Mission
Amazing experience.
Amazing experience. Had a smooth buying process and went great. Will come back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Clarissa Santiago, thank you so much for your positive comments about Hendrick Chevrolet Shawnee Mission! If you have any further questions, please don't hesitate to reach out!
Great service
Excellent experience with Brian Johnson. Go see Brian if you are need of service on your vehicle. He is very nice and truly cares about his customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chiefsnut2020, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
This place is Top Notch!!!!!
My family and I have purchased several cars over the years and this is the only dealership I would recommend. Always friendly and very helpful. Great place to buy a car!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Da Family, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Great Customer Service
Luis went above and beyond to help us search for appropriate cars in our budget, helped us make decisions on which cars would suit each of my children’s needs and even had cars brought to this location for us to test drive! Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian Wells, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Hendrick Chevrolet Shawnee Mission