Hendrick Chevrolet Shawnee Mission

Great experience purchasing a used 2017 Trax LS from here last week. Everyone was extremely professional and courteous. I will definitely return for service and my next purchase. Thank you for all of your hard work getting me approved!

Excellent experience at Hendrick Chevrolet Shawnee Mission. I was able to get in for service quick and all the service employees were helpful and friendly. They have lounge with TV,s WiFi, and snack machines.

June 15, 2021 "I took my 2015 Buick Encore to the Hendrick Chevrolet..." - Bob I took my 2015 Buick Encore to the Hendrick Chevrolet service department to address a leak that had developed in the AC system this last March. The service department stated we had leaks in the AC compressor lines as well as a leak in the compressor. Though I thought that having two AC components develop leaks at the same time to be highly unlikely given the age of the car, I authorized the work at a cost of $1,700. Once we reached May and started using the AC, the refrigerant was again depleted and we returned to the service department to address this issue, assuming that they likely miss diagnosed the leak with the original service or that there may have been a problem with the repairs. This time around, they stated that the condenser would also need to be replaced at a cost of $1,100. It is extremely unlikely that three separate components of the AC system would each develop a leak all at the same time given the age of the car and that the AC system was in good operating condition up to just prior to the original AC service. A hole in the condenser would be the likely culprit to begin with, given the vulnerability of the condenser to road debris. When confronted, the service department manager refused to stand by their original work. I would expect that they would a) refund the original work and complete the new work at normal cost given that they likely misdiagnosed the leak or b) complete the new work at no cost. I removed my car from their shop and made an appointment with Bozarth Chevrolet in Topeka to first diagnose the leak and and then complete the necessary work. I had zero confidence in Hendrick Chevrolet to complete either of these functions. The Bozarth technician performed an inspection and leak test to verify the leak and ensure there were no additional issues. He did find the condenser leaked; however, easily observed oil staining and road grime accumulation indicated the leak was not recent and had been ongoing for some time. The technician provided me with photographs of the condenser. The Bozarth technician completed the diagnosis and repairs under two hours of waiting time. I have had most of my service work completed in the past prior to moving to Shawnee

I took my 2015 Buick Encore to the Hendrick Chevrolet service department to address a leak that had developed in the AC system this last March. At the time, the service department stated we had leaks in the AC compressor lines as well as a leak in the compressor (some investigation on my part determined the lines to be the discharge line). Though I thought that having two AC components develop leaks at the same time to be highly unlikely given the age and mileage of the car let alone failure of the compressor at this mileage, I authorized the work at a cost of $1,700. Outside of the very cryptic statements on the invoice on service needs, I was not provided the old parts or any kind of photographic evidence showing why the parts were considered defective and needing to be replaced. Once we reached May and started using the AC, the refrigerant was again depleted and we returned to the Hendrick Chevrolet service department to address this issue, assuming that they either miss diagnosed the leak with the original service or that there may have been a problem with the repairs. This time around, they stated that the condenser would also need to be replaced at a cost of $1,100 since it was leaking. It is extremely unlikely that three separate components of the AC system would each develop a leak all at the same time given the age of the car, the lower mileage of the car, and that the AC system was in good operating condition up to last winter. A hole in the condenser would be the likely culprit to begin with, given the vulnerability of the condenser to road debris. When confronted, the service department manager refused to stand by their original work nor offer to complete the new work at no cost. I would have expected that they would a) refund the original work and complete the new work at normal cost given that they likely misdiagnosed the leak or b) complete the new work at no cost. I removed my car from their shop and and made the hour trip to Ed Bozarth Chevrolet in Topeka to first diagnose the leak and then complete the necessary work. Ed Bozarth Chevrolet has done a good deal of work on other cars for me in the past and I trust their service. The Ed Bozarth service department completed a system diagnosis and did confirm a slow leak in the condenser. I authorized them to install a new condenser and evacuate and recharge the AC system. The technician noted that the condenser had been leaking for quite some time, well into last winter if not earlier based on the extensive amount of refrigerant oil and road grime on the condenser. I also had an acquaintance that is a 45 year master technician at a Chrysler Jeep dealership in Topeka look at the photos and he agreed that the condenser was leaking for some time and that the leak was likely missed during the original diagnosis and service work. My acquaintance also made it clear that I made a real mistake by not requesting the old parts or other evidence confirming the need for the original work on the AC system. Interestingly, Ed Bozarth Chevrolet billed me close to $300 less for replacing the condenser than was quoted by Hendrick Chevrolet. We recently moved to Shawnee and had hoped to find a closer GM service provider. All that ended up happening is that I spent approximately $2,500 on a $700 repair. I did try to give Hendrick Chevrolet an opportunity to make things right but they refused to stand behind their work. They didn't even show any interest in having a look at the photographs of the condenser taken by the Ed Bozarth technician. Most experienced technicians would agree that the condenser leak was not recent. Honestly, I would give Hendrick Chevrolet negative Stars if the rating system allowed it. Think twice about having work done at Hendrick Chevrolet. BTW, always request your old parts or some type of hard evidence for needed service work.

I was in the dealership last Saturday looking at new Trailblazers. They were extremely busy but did a good job working with me. I did bit purchase, but plan to go back and look at some used cars next week.

I came in without an appointment from out if state. The service department was excellent. They were friendly and accommodating. They even allowed me to use my reward points. They have become my new dealership.

As always, a fantastic place to buy a car. This is my 6th vehicle purchase from this location. I would highly recommend Stan the Man.

I am currently in the service lounge awaiting my oil change and tire rotation. Everyone is friendly and making sure the visit goes smoothly. Wait time has been about an hour, this place is very busy. Would definitely recommend.

SO I TOOK MY CARE THERE BECAUSE THE WINDSHIELD WASHER FLUID WAS NOT WORKING AND I NEEDED A TUNE UP WELL THY WORK THEY DID WAS GOOD (OVER CHARGE IN MY OPINION THE WILNDSHIELD WIPPER FLUID RESIVOR THE PLUG HAD COME OUT LOOSE SO THAT WAS NO PROBLEM TO FIX JUST PLUG IT BACK IN THEY WANTED TO CHARGE ME OVER $600.00 FOR FOTERS HOWEVER 2 WEEKS LATER MY CAR WOULDNT STAET I WAS AT WORK AND THEY TRIED TO GIVE ME A JUMP SAYING IT WAS MY BATTERY I GOT THE CAR TOWED AND MY SON WHO BOUGHT THE BATTERY 7 MONTHS EARLIER CALLED ME AND ASK ME WHERE DID THE BATTERY THAT WAS IN THE CAR CAME FROM I TOLD HIM NO ONE HAS BEEN MESSING WITH MY CAR BUT THAT I HAD IT IN THE SHOP FOR THOSE MINOR REPAIRS MY SON GOT THE RECIEPT BECAUSE HE HAD BOUTH THE BATTERY HE THEN CALLE ME AND SAID THAT IT WAS NOT THE BATTERY HE HAD PUT IN MY CARE 7 MONTHS PRIOR AND THAT THE BATTERY THAT WAS NOW IN MY CAR WAS OLD AND CARODED AN THAT IS WHY MY CAR WOULDNT START HE REPLACED THE BATTERY HOWEVER IM UPSET BECAUSE AT HENDRICKS CHEVROLETY IN SHAWNEE MISSION TOOK MY BATTERY AND PUT SOME OLD NON WORKING BATTERY IN MY CAR AND I CANT DO ANYTHING ABOUT IT. I NOW HAV ANOTHER NEW BATTERY AND I WILL NOT BE TAKING MY CARE TO HENDRICKS ANYMORE. IVE LOST TRUST WITH THEM......

You hear a lot about car dealers supposedly wanting to buy your car. Here they mean it! I worked with Dan Adden and not only did they give me more than a fair amount for my car, the whole process was quick and painless.