Reviews
Successful
I left the dealership happy. They worked with my needs and we came to find a quality car together. I would recommend this dealership and would use this dealership again.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Have expect great service at Hendrick Chevrolet
I won't go any where else. I expect and receive great service at Hendrick Chevrolet. I came in for a simple oil change and a tire repair. Dan Medina checked me in with a smile and great service. The technician, Whitney Stults showed me that my tire, even though not that old, needed replaced. Since my truck is a 4 wheel drive, I would need (or should replace) all 4 tires for the tread depth to be adequate to make sure I don't harm the 4 wheel/all wheel drive unit. There was no question that he was right, and I always can trust Whitney to do the right thing. I was waiting on my truck, but this was a game changer as I had a busy schedule and needed to get moving. Dan had stepped away from his desk helping someone else in the dealership so Matt Erickson stepped up to help. He arranged a loaner for me so I could get to work. I am in real estate and travel all over town for business and needed to do just that. What a relief it was that I could stay on schedule. I commend Dan and Matt for their terrific service attitude. I commend Whitney for his expertise and 'can do' attitude. Thanks to all for the terrific service experience. Yes I dropped some hard earned money to get back on the road, but I received quality care and quality service and quality tires. I appreciate you all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your positive experience with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie Director of eCommerce (913)789-4280
John Troast - Best Sales Experience!!
I have always dreaded purchasing a new vehicle. John Troast was the best sales consultant my husband and I ever had the experience in dealing with. He answered all our questions honestly and did not pressure us in any way in making a quick decision. I would highly recommend John to anyone and look forward to working with him again when we are ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience with Greg Saragusa
Bought my fist truck from Hendrick Chevrolet. I had Greg Saragusa as a sales representative and he could not have been more easy to work with. Answered all our questions honestly and went out of his way to make sure I felt comfortable with the purchase I was making. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg Saragusa - Truly a Sales "Professional"
Often when making a large purchase people worry about getting scammed. However, Greg proved to be a professional - in sales who could ask for more? Greg developed an understanding of why we were buying a used car and the type of driving that would be needed. He was honest with us related to the vehicle and laid out the pros and cons related to the particular car we were buying. After that it was simply making sure the we felt comfortable with the price, which we did, so the deal was done in short order. If you deal with Greg simply know you aren't dealing with a salesman but a Sales Professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent review! I have passed your comments on to Greg Saragusa, please feel free to call us with any questions with your new vehicle.
I will buy my next truck from Bob Winn
I will buy my next truck from Bob Winn. He wasn't too pushy and seemed to try hard to answer all my questions. I would feel comfortable buying from Bob. Overall my experience was far better than other salesmen in the past. Hopefully, on my next visit I will hear a higher trade in value. Thank you for your time Bob. Mark Cashman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent review! I have passed your kind comments on to Bob Winn, he is looking forwarded to helping you on your next visit.
We will return
The service and personalization is remarkable. Our salesman treats us like family. We have been buying from Hendrick for the past 25 to 30 years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent purchase! Please remember that we are here if you have any questions with your new vehicle. We look forward to our continuing relationship! I have also passed your kind comments on to Bob Winn.
Fabulous and easy to work with!!
Searched and found the vehicle on the internet, worked with Don via e-mail and finally made the trip to the dealership to test drive the car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Experience
Easiest experience I have ever had at a car dealership! No pressure, very helpful (everyone), incredible financing experience that kept on giving even after the paperwork was done! Got a call the next day to tell me that they were reducing the price of the car more than originally thought because of the code I provided for my GM friend/family! What a bonus! I will definitely be a return customer to Hendrick Chevrolet!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your positive experience with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie Director of eCommerce (913)789-4280
Great service
Great experience. I got the car I wanted at a price I could afford. The staff worked hard to find the right deal for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car