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Hendrick Chevrolet Shawnee Mission

(905 reviews)
Visit Hendrick Chevrolet Shawnee Mission
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 3 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 208-8413 (866) 208-8413
Used (877) 809-4919 (877) 809-4919
Service (877) 525-1235 (877) 525-1235

Reviews

(905 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chevrolet Shawnee Mission from DealerRater.

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Service Department

You have a great service department! Josh who I've been dealing with over the last eight years who schedules and meets me when I drive up is great to work with. I've been coming to this location for service and oil changes for many years. My vehicle is always fixed right the first time. You've got well trained GM mechanics and I feel confident that they know how to fix or repair andy GM vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your positive service experiences with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie (913)789-4280

Perfect Damage Control

I understand that I bought a low end product. I understand that the dealer does not have as much of a margin to work with. The sales manager that I dealt with on November 29th left me with such a bad taste for Hendricks, I was writing off ever doing business with anything Hendricks. The salesman was the best! Dennis Cotton is the only reason I told Arbor (also great) that I would come in on Sunday. He, John, Robert and Les more than made up for the sales manager from Saturday. I love the Spark!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review your experience with Hendrick Chevrolet Shawnee Mission online, we truly appreciate your feedback. We look forward to servicing your future vehicle needs. Regards, Emily Durrie (913)789-4280

Used car sales

Randy riddle was a good sales person to deal with. Went out of his way to get the right truck for us. My only negative remark is that financing is so long and drawn out process. If there was a way to speed of that prices it would be awesome. But for the sales part randy in used cars was awesome

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review your experience with Randy Riddle at Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie (913)789-4280

Great service friendly and prompt

I came in for an oil change greeted right away, very nice folks there. Looked up my Oil change package found it right away and they found a recall I had forgotten about on my wife's Cruze, they fixed that and had the Oil change done in about 30 minutes. I did have an appointment so that helps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to review your experience with our service department at Hendrick Chevrolet Shawnee Mission online, we truly appreciate it! We look forward to continuing to service your future vehicle needs. Regards, Emily Durrie (913)789-4280

My Best Sales Experience Ever

I aggressively love the cars that I own. That?s code for, I?ve always had a terrible experience buying a car and I?d rather pay to fix my car then entertain the thought of purchasing a new/preowned vehicle. As my luck this year would have it, my car broke down and basically gave me the pink slip. A co-worker of mine referred me to her father, Tom Wagner, at Hendrick Chevrolet. In less than 24 hours Tom found me a perfect preowned car (even though I know he specialized in new car sales). The process with Tom was easy, comforting, and dare I say a little fun? Everyone that I had the opportunity to meet in Hendrick Chevrolet was engaging, fun, and always prepared with a joke or two (Dale Mercer and Robert Wiegers). Not only did they make the car buying experience enjoyable they converted me from another brand that I had been loyal to for 15 years. I HIGHLY recommend Hendrick Chevrolet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your positive experience with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie Director of eCommerce (913)789-4280

Did not drive out with what we drove in for....

Visited the site for a vehicle we had seen on the Hendricks USA site, not realizing that the vehicle was not at this dealership. After explaining the vehicle we were interested in was actually in GA, John and team went out of there way to find a vehicle that, while not what we were initially interested in, met 100% of our needs. Despite the bad weather and late hour, both the sales and finance teams were eager and helpful in allowing us to walk out as very happy customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

2015 2SS 1le Camaro Purchase

Very Happy with the Friendly Professional Customer Service throughout the dealership. As always the show room floor was stock full of loaded vehicles. Out on the car lot, as in the past had an endless selection car Vehicles (Camaros & Corvettes....) making is so easy to compare and pick out the perfect car, in my case a fully loaded 2015 Camaro 1le. This is a well organized dealership, that listens, with a staff of experienced employees that Truly went the Extra mile, creating the space, to help me 100% know, i had purchase the perfect vehicle. Thank You to Everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your positive experience with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie Director of eCommerce (913)789-4280

Wonderful Buying experience

Just purchased a 2015 Corvette and took deliver 2 days ago. I had one of the best if not the best buying experience of my life. Everyone was so willing to help and be informative with quick responses always. I give Hendrix employees my highest appreciation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your positive experience with Hendrick Chevrolet Shawnee Mission online. We appreciate your feedback and look forward to servicing your future vehicle needs. Regards, Emily Durrie Director of eCommerce (913)789-4280

Exceptional Experience

I purchased a 2014 Chevy Captiva. Of course I love the car, however being my first major solo car buying experience, my mother and I were blown away with Hendrix Chevrolet. John listened to our concerns/wants and did he very best to answer all our questions. He never pressured us into buying immediately rather encouraged that we should follow our own process of doing things (it was our first stop). Needless to say, we were back that evening sitting with John talking numbers on a car I had stumbled upon. My mother had some health issues at the time and they did an exceptional job adjusting to the circumstances. Every staff member we encountered was very friendly, genuine and courteous. Hendrix should be very proud of the staff they have developed. HIGHLY RECOMMENDED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

We will return to Hendrick!

Andre,      I love, love my new vehicle! Thank you for being so great. My husband and I have had a couple of discussions about the buying experience we encountered with Hendrick and we both agree we will be back again. You and Cory and Mary were very friendly and thorough. Best buying experience for both of us. An excellent review to come!  Hope you got your Catfish dinner. :-) GO ROYALS! Kimberlee 'Christine' Young-Irvin Sent from my Verizon Wireless 4G LTE smartphone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.