Reviews
Great auto buying experience.
They treat customers like people who know what they are looking for instead of talking to them like they have no clue about cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our sales department was able to gain your trust in our business. Our knowledgeable sales team is patient and eager to assist. We love doing business with you! Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
The dealership was amazing
Sales staff were extremely helpful and knowledgeable about the vehicle I was purchasing. The process went forward without any complications and before I knew it, I was driving away in my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helen, thank you for the 5 star rating, and for taking the time to write this review. We're elated the sales team helped you find the vehicle you wanted, and made sure to keep you well informed of all the details and features. It's a big decision to buy a new car, and that's why we strive to make sure you have all the information and tools you need so you can make the right choice for yourself. Thank you for choosing Dick Smith Ford for your automotive needs and whenever you're in the market again, don't hesitate to drop by and pay us a visit. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
best service ever
The only reasoning come to the dealership is because the nice gentleman that helped me is the very best employee u got . His name is Ernest and he is the bomb diggity . I love coming to raytona beach because of the excellent service he provides
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Staff & Great Facility
This is the second vehicle we've bought from Dick Smith. Staff is always friendly & knowledgable. They're never pushy and treat you like family as opposed to a sales opportunity. We always look forward to talking with Dwight Craig, Dan Riggs & Tim Roach...great guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandra, thank you for the kind words on behalf of Dwight, Dan, and Tim. They work hard to make sure you're well taken care of and are dedicated to the customer experience. Thank you for trusting us for your automotive needs, and we appreciate you coming in to see us. Congratulations on your purchase, and we look forward to seeing you again. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great Experience
They seemed to care about my family vehicle not having a/c. So they worked to get our vehicle in and looked at asap.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shannon, thank you for taking the time to write this review. We take great pride in providing high quality customer service, and are dedicated to putting your needs first. You are the most important thing to us, and we will make sure to take care of you. Thank you for choosing us for your automotive needs and we hope to see you again soon. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great buying experience
They were friendly and very helpful. They made sure that I got the car that I wanted and there was no pressure to buy options that I did not want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, thank you the kind words on behalf of our sales team. They work hard to ensure you receive high quality, pressure free service because we believe you deserve the best available. We're thrilled you enjoyed your experience with us, and we hope we will see you again in the future. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great service
The service man make you feel so comfortable and he is very professional and knows his job well. I only ask for him when I come back. The service was great also. Not a long wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dee, thank you for taking the time to write this review, and for the kind words. We're thrilled you enjoyed your time with us, and that our service team made sure to get you in and out quickly. We strive to give you the most professional and efficient service available, and work hard to ensure you get it. Whenever you're in need of automotive services again, we hope you'll come back and see us. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great salesman
Wayne and Doug were so helpful. They were very nice. I really appreciate Wayne taking time to go get the new tires himself because they otherwise wouldn't be delivered the next day and we wanted to take the vehicle home that day. Best car buying experience I've had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. Wayne and Doug are valued members of our team, and it's a delight to know that they have helped to proudly represent our dealership throughout your vehicle purchase. We look very forward to seeing you again in the future! Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
my my day even brighter
I was a little late, the garage was open, I drove write in , service attendant greeted me, took my car in, i had the works performed, and the throttle calibration. they told me it would be about two hours and it was, down to the minute. Everyon one was so professional all the way to the cashier. i had a great experience, and this was all at &am . in the morning.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Ladonna! I'm very happy to hear that you had a great experience in our service department. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing awesome service. If there is anything more that we can do please come back and see us again. Take care! Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Excellent service at Dick Smith Ford
Johnny is always so friendly and helpful when I come in for service. Made my appointment came in and was happy with the service I received. It's also nice that even other service writers (chad) welcome me to dick smith also. I will continue to come here for service on my SUV.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Dick Smith Ford satisfied. We appreciate you continually trusting us with your car buying needs and we look forward to seeing you back again in the future! Take care. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com