Reviews
Great experience.
Dick Smith takes all the hassle out of buying a car. This is the fourth car we've purchased from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebecca, thank you so much for the wonderful review of your experience at Dick Smith Ford. We love hearing from great customers like yourself that continue to spread all the good things Dick Smith Ford is doing to take care of their customers and its community. Thanks again for your loyalty and business. We will be there for you for many years to come. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Love Dick Smith Ford
Workmanship is always good when the the body shop service personel write it up correctly, so you don't have to make 2 trips before it's ready.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William,thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Very nice facility. Very nice employees.
Johnny was very quick on responding to my two issues with my Fusion. He kept me informed daily on my service being performed. The guys got my car fixed two days ahead of schedule and i was very appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for the feedback! We are happy to hear of your positive experience with Johnny at Dick Smith Ford, and thank you for choosing us for your automotive needs. We look forward to serving you again in the future! Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Excellent Service
Amazing service! Bought extended warranty while I waited on recall and oil change. Told two hours and out within an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tammy, thank you for the kind words! I'm thrilled the service team took care of your recall and oil change quickly, and made sure you were able to enjoy the rest of your day. We pride ourselves on giving our customers fast, and high quality service, because we know how important your time is. I'm glad we were able to do that for you, and I hope we will have the opportunity to see you again soon. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Polite Staff
We took our New car in for Recall repairs. We had to take it back the second time because there was a problem with the clock
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for taking the time to write this review and for your feedback. I'm glad the service team was able to take care of your service needs, and ensured you were treated with respect. We strive to give our customers the best customer service experience possible, and work hard to make sure you get it. I hope whenever you're in need of automotive service again, you'll come back and see us. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great Service
My rental car is always ready when I arrive. Johnny and Chad always make sure I understand anything which may need servicing and provide great customer service.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charlee, thank you for the kind words on behalf of Johnny and Chad. It makes me happy to read they're both excellent examples of our belief in customer service, and that they've made sure to keep an open communication with you about all your service needs. I'm glad we've had the opportunity to offer you our services, and I hope we will continue to see you in the future. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great Service. Honest people there
Great staff. Service advisors all make you feel comfortable and at ease. Can be trusted to give you the right information about your car when it is in for service. I trust them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you for the kind words, and for taking the time to write this review. I'm thrilled we have earned your trust, and have been able to take care of you and your vehicle. You are our number one priority, and there is almost no length we will go to make sure you walk out of our door with a smile on your face. We strive to give you the best service every day, and I'm glad we've been able to do that for you. I look forward to seeing you again in the future. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great Service
The kindness of and overall customer service oriented staff. I appreciated how everyone went out of their way to be helpful and to make sure I had a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, thank you for taking the time to write these kind words. I'm glad to see our dedication to the customer experience is paying off, and you enjoyed your visit at Dick Smith Ford. We work hard to make sure you're treated with the utmost respect while ensuring all of your needs are taken care of. I'm happy our service team did that for you, and I hope whenever you're in need of automotive services again, you won't hesitate to visit us. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Great buying experience
No pressure salesmanship....this was my third car purchased at this dealership. Greatly appreciated the treatment and great deal that was given to us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for taking the time to write this review and for your patronage. We greatly appreciate you coming in and purchasing your third vehicle from us. It shows the dedication we put in to ensure you receive the best customer service is paying off. Thank you for your business. I'm glad you received a deal that was to your satisfaction, and our sales team took great care of you. I hope we will continue to see you in the future. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com
Ford
My experience was worth the time and effort on purchasing the car for my son. I was so happy to be greeted my a salesperson that knew all about the Ford Focus, which made me want to buy the car.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rosemond, thank you for taking the time to write this review. I'm glad our sales team took care of you and your son, and impressed you with their knowledge of the Focus. We strive to make sure our sales team is fully informed on the abilities and capabilities of our vehicles, so no matter what, you are confident in what you see. I'm glad we were able to do that for you, and that your son received his new Focus. On our behalf, let him know to enjoy it, and I hope whenever you're in the market again, you won't hesitate to pay us a visit. Best regards, Kyle Smith- Internet Director, ksmith@dicksmithford.com