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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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5 Stars

Service was great as usual. Done at the time they said it would be for the price they quoted. Jay Wolfe always goes above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Top Shelf Treatment

I bought a very nice used vehicle and have been treated like a Top Dollar-NEW CAR customer by everyone in the dealership. Fabulous experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Cost of Thermostat

$391 plus tax is a quite expensive for a thermostat in an Acura RL/. My research is around $199. Also don't know the quality since I cannot see the work. I assume it will be OK

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worth the Trip

I live in the Northland, so it is a bit of a trek to Jay Wolfe Acura for me. I have tried a couple of other shops closer to me, but have found that it is worth making the trip to Jay Wolfe. They are friendly, helpful and have done a good job taking care of our Acura without pushing unnecessary services. Service times can get a little long when they are busy, but they typically keep you updated regularly throughout the process. The waiting lounge is comfortable with more amenities than you can expect elsewhere. For being a dealership along with the well above average customer service received here, I feel that the price for services is actually reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

VERY FRIENDLY & PROFICIENT SERVICE

This service center demonstrates the best in customer service. Mr. Wagner's friendly demeanor and attention to detail is inspiring! It's what makes for a successful business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My 2019 RDX

Heard concerning grinding sound in my right rear wheel well coming home from work Friday night. Going to work Saturday morning, heard sound again, so called dealership. Service Dept was able to get me in immediately, and drove me to work. Called that afternoon that issue was identified and corrected. Picked me up from work to get my car. Thanks for such amazing promptness and availability!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was great

Jack was awesome... he really knows how to take care of the customer! He was able to take care of all of the issues I had with my car along with getting me a loaner car. Jack also was great at explaining everything that needed to be done in detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantatic as Usual

Dusty Hancock helped to order and install our glove box door. Excellent - thank you Dusty! That is why we keep coming back. We are very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very painless way to buy a used vehicle.

Our car buying experience was very painless. Doing the financing paperwork online from home was a much easier way than we've experienced and Drew's customer service was absolutely top-notch.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New Auto Lease

Acura was running a program to exit a lease early when signing up for a new lease. I was able to take full advantage of this. Jimmy C. made it hassle free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.