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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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RDX Routine Maintenance

I am always impressed with the Jay Wolfe staff! Jordan always explains in detail the pricing and what will take place during the visit. The level of attention given to each customer is far above the norm. The sales and service areas are clean and organized. I purchased the RDX a year and a half ago and have been very pleased with the product. I will continue to recommended the dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Go-Pilot to Pilot

Bought our first Honda vehicle ever, 2018 Pilot Elite for my wife. Chris Marshall made it as enjoyable as car shopping can be. Very attractive dealership facilities. Great amenities! Try the panini and berry smoothie while u wait. We would shop there again. Enough said. Thanks Chris! The Switzers, Sam and Carolyn Kearney MO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Too long

The experience was as expected, but it lasted almost 3 hours which was far more than expected. The quality of service was very good. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

Good experience all the way around. Got me in and out and were very respectful of my time. Thorough delivery process as well. Really good people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

oil change and balance

The employees are always friendly. I was kept updated on the progress of my service. The lounge is comfortable and the option for refreshments is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very positive experience

We were given attention quickly after arriving at the dealership and were taken seriously even though we were insistent we would be leaving to test drive other cars (which we did). We were treated very respectfully and courteously by every one at each interaction we had. The dealership itself is well designed, clean, modern and has wonderful lounge amenities for customers. We were given a very fair price on the RDX and a more than fair trade in on our car. Very, very positive experience and I look forward to continuing the relationship for service on our new Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2019 RDX

a nice seamless process from order to pickup. good people and quality dealership. Jimmy has not met a person who does not feel like a long time friend and he made me feel that want to buy a vehicle him years ago, just because he's such a fun and dynamic person. Jon Stout was very easy to work with and always very helpful from start to finish (and made sure the final pick up process was streamlined and educational). The only "odd" hiccups in the whole car evaluation & buying process were: 1. Acura did not provide the 2019 RDX model for showing at the KC Auto Show leaving myself (and the dealership) to wait over 4 months for any quality information regarding pricing, options and/or even seeing the model. Come on Acura, the KC Market is one of your strongest sales; make us feel important. 2. Sam, general manager shut the lights out on Jon & I as we were trying to get our deal done and then made sure we were shuttled us out of the building at closing time without allowing us to complete the work that Jon was wanting to have done (not I), leaving us to set up a time later to get our deal done. Let Jon shut down the shop next time if you have dinner waiting at home (I did but I was OK with staying to help Jon get thru paperwork and options). Looking forward to many years of working with Acura and Jay Wolfe after nearly 20 years in the BMW world.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Routine service

From the moment I drove in to the moment I left! I was treated very nicely. Dusty my rep checked me in and told me how long it would take. It was done a few minutes before that!! The staff in the cafe were very attentive to make sure I had what I needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Received Very good care

I have been provided very good care for my car and customer service was awesome. Thank you for providing such good care. Appreciate your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Excellent service. Since it was over the lunch hour, I enjoyed a delicious chicken salad sandwich. Very relaxing place to wait for your car to be serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.