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INFINITI of Kansas City

(676 reviews)
Visit INFINITI of Kansas City
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (816) 332-6620 (816) 332-6620
Used (816) 895-7881 (816) 895-7881
Service (816) 759-0817 (816) 759-0817

Reviews

(676 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Kansas City from DealerRater.

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Terrific Customer Service

All of the staff members were very courteous and professional. There was no pressure to buy and the process went very smoothly. I would definately recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I am amazed, honestly.

Amazing experience! After browsing numerous cars online, I sent them an email inquiring about a QX60. It was late at night and I didn’t expect a response until the next morning. To my surprise, one of their sales professionals (Amir Moradi) emailed me back right away! We made an appointment with him for the very next day and it was one of the smoothest transactions we had ever done. Amir answered all of our questions and explained everything perfectly. He worked with our budget and got us into a really amazing vehicle. In fact, Im considering trading in my other vehicle and looking at their inventory just because of such a positive overall experience. I have to say the finance team was great as well! Thank you Amir and all of the good people at Infiniti of Kansas City!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great Experience Purchasing QX80

Great experience. Initial questions answers promptly, seamless process right through from initial enquiry to test drive and purchase. A pleasure to deal with and wouldn't hesitate to recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Non-pressured sale of the finest in luxury.

We were greeted by Ron Solnosky at the door and couldn't be more pleased with his laid back sales style. Although I didn't have experiences with other sales professionals, I highly recommend Ron! The dealership was clean and personnel extremely professional. They did not have the exact exterior color with the options that I wanted in a QX80. I was thrilled when Mark, the Sales Manager offered to locate and bring in the car we wanted! It was at their dealership two days later. When I notified them that we couldn't immediately come in to close the deal, they didn't ask for a deposit to hold it. I love that they trusted my word. Five days later, I drove away in my dream car! Thank you for the great sales experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Reneged on deal

On 10/15/18 received an e-mail from salesman Brandon Standifer that price of a car I had test driven month earlier had been reduced to $30,000. I responded I would be interested in making 80 mile drive to dealership, if I could purchase car for $30,000, total. No customary $499 “admin fee” added on. I received a return e-mail from Sales Manager Robert Evenrud stating, “You have a deal at $30,000 out the door. When can you … take delivery?” I responded I would be there between 10 and 11 a.m. on 10/17/18. Proceeded to transfer funds to my checking account and make plans for a trip to KC. On 10/16/18 I checked my e-mails and discovered two from Mr. Evenrud: The first in essence added a contingent that I had a deal only if they could not sell car to someone else. The second advised me that in fact they had sold it to someone else. They had my phone number. If they had asked me, I could have put down earnest money with credit card or even driven in that evening. Shame on Infiniti of Kansas City!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Dealer - Led There by Cars.com

Great selection of used and Certified vehicles. Excellent service. My sales associate, Brandon Standifer, went above and beyond to not only get the deal completed but to insure my satisfaction all the way through. In fact, all of the team I interacted with were very nice, professional and helpful. I would purchase again at this dealship and certainly recommend them to anyone else looking to buy an Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Brandon was amazing

I live in Tulsa Oklahoma and called to get info on a 2018 Q50. Had a friend that lives in KC go and test drive it and check it out before I would make the 4 hour drive. I was hesitant to make the drive but after my friend said the car great and that the service he received from Brandon Standifer was amazing, I decided to go personally. I was not disappointed at all. Brandon was super nice, knowledgeable, helpful, and most importantly not pushy at all. I was truly impressed by the service Brandon provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Not Bad

Small dealership compared to the competitor's. The staff were very helpful and courteous. We were greeted immediately. After purchasing the vehicle, our sales guy Kevin O'Brien was very helpful in demonstrating the various functions and features of our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Felt like I was amongst old friends. No one likes to go through the hassle of buying a new car...this was not that experience! My salesman Ryan was top notch and very attentive to all my wants and needs. Finance guys got me a better deal than I had expected too! Great group!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

We had a terrific car-buying experience. The staff was all very professional and we never felt any pressure to buy. Negotiations were very smooth. We will definitely buy here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.