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INFINITI of Kansas City

(671 reviews)
Visit INFINITI of Kansas City
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (816) 332-6620 (816) 332-6620
Used (816) 895-7881 (816) 895-7881
Service (816) 759-0817 (816) 759-0817

Reviews

(671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Kansas City from DealerRater.

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Knowledgeable and friendly

Shawn was a great representative for Infiniti. He has a great knowledge of his product. My wife and I appreciated his follow through over the course of about a month while we worked to find the right vehicle. I have already referred him to a family friend who may be looking to upgrade their vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would buy from them again.

We bought a vehicle from Brandon Standifer on Saturday and from the first contact to completing the sale and driving away, he was great at every step. We drove from Des Moines to KC after finding that Infinity of KC had an amazing selection of vehicles to choose from and working with Brandon through email, text, and phone calls to feel confident shopping with them. Brandon even went to the dealership on his day off (!) to take pictures and answer some questions to keep the process moving forward. I feel fortunate to have worked with Brandon on this deal and would recommend him (and Infinity of Kansas City) highly to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service

Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and he has been exceptional. They communicate very well and never make you feel rushed or unimportant. I will continue to use this dealer going forward!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent experience

First new car purchase in 9 years and first luxury car. This was the best buying experience I have ever had. Friendly and attentive staff. Very knowledgeable about their line. Completely up-front about all phases. They stayed late to allow me time to talk through the finishing phases of the sale. I am actually looking forward to bringing the car in for its first oil change because the staff and facilities are so nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

A very good experience

My experience at Kansas City Infiniti was a very good one. Ryan Rowley was very helpful and professional to deal with. I never was pressured, bullied or intimidated! All of my questions and concerns were handled in a professional manner. One of the few times I actually enjoyed the deal making process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. We appreciate your business and look forward to seeing you when you come in for service.

Love my new car!!! Thanks for making it so easy!

My salesman, Brandon Standifer, greeted me at the door when I came to test drive a car I had found on the internet. Brandon was so polite, and was not pushy at all, which I really appreciated. The whole process went very well and although I did not take the car home that evening, Brandon delivered it to my home the next morning. That's service!! Thanks for a great experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. It is great to hear that you had a great experience. We appreciate your business.

Scary shake taken care of!

Despite owning a Hyundai Tucson, we went to Infinity of Kansas City since it's close to our house, had heard good things and called around after a scary shake started and Kris Venard was the only one that told us to take it in, we were very well taken care of by Kris and his crew! He drove it himself to see what was going on, then brought it over to the service bay, where they discovered I needed new tires. He recommended a few brands that will work with my budget and driving needs. I felt very welcomed and taken care of me, not hassled at all, Kris even noticed that I was close to needing an oil change, so offered to fit it into our visit! I would return to Infinity of KC in a heartbeat!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Best Car Purchasing Experience Ever

If you are looking to buy a luxury SUV and being treated as someone special, I would highly recommend Infinity of Kansas City. From the moment you walk into the showroom you can tell the difference from other luxury suv dealers. You are treated with professional courtesy and respect. They listen to what you want in a vehicle and the experience you are trying to achieve in your next car purchase. When you are introduced to the support service consultants you sense a future trust and honesty from everyone who will be servicing your car. It was by far the best car purchasing experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great experience.

Everyone was friendly and knew what they were doing. If we asked a question they didn't know they would find out right away and were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Seamless

The whole experience was seamless and they made the process so easy. Thanks!! We knew what we wanted, drove it home for the weekend and then bought it. In and out in record time. Low stress and low pressure. Oh and we LOVE the car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.