Reviews
First time Lexus buyer
Fantastic car buying experience all the way around! Everyone at this dealership was inviting and friendly including the general manager. I was treated with kindness and respect throughout my visit... I would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the Johnson Lexus family, Bacardi! Thank you for your review.
Great Buying Experience
We felt welcomed when we came through the door. Met with a salesman named Luke. I was at first taken back by his young age but this quickly disappeared when he presented himself as a sales proffesional .Even though we told him we were looking for a used car I had seen on line he treated us like we there to buy a new car. Had some trouble finding the car so Luke took us back to the showroom and had us wait till he brought the car to us. The car looked good but had a very small dent in the door and few other issues. I've been to other car dealers and pointed out things wrong with a car and have been told " Well it is a used car " but he agreed to take care of all that . We picked the car up a few days later and it looked great. Luke did a great job making sure the car was prepared to a high standard and kept us informed through the whole process. I was very impressed with the customer service. If you are looking for a car and want to have a pleasant experience stop by Lexus of Raleigh and ask to speak to Luke. He represented the dealership and himself to a high standard.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that you received our standard, top-tier service! Whether you are in a market for a new or pre-owned vehicle, you deserve the very best care. Enjoy your vehicle!
Great customer service, beautiful vehicle
I received customer service as if I were purchasing a new $100k + vehicle - even though my purchase was much more modest. And even though Sergio was busy with other clients, I felt like I was his most important. Well done guys/gals. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No customer is more important than another to us! We are delighted that you were able to enjoy attentive service. Enjoy your vehicle!
Fantastic experience EB made the process non stressful
Going above and beyond EB did a excellent job walking me through the process of purchasing on line. He made it look effortless with no pressure. I have always receive high professionalism from Lexus being the reason I have purchased my second Lexus SUV. I drove my first for twelve years. It preformed and looked great after twelve years. I expect nothing less with my new purchase. I recommend Lexus to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for continuing to choose Johnson Lexus as your preferred dealer! We are honored to have you as a member of our automotive family. :)
Administration
EB was very helpful in the process of purchasing a GX460 on line. I have had great experience with Lexus and this time was no different. I appreciate the professionalism that was shown. EB had knowledge of the suv I purchased. He walked me through the process with easy. EB made my experience enjoyable with no pressure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your great dealership experience! We are happy to hear that you are enjoying your GX.
Wonderful experience
Purchasing my vehicle at Johnson Lexus was excellent experience. My salesman was wonderful. Dashiel Boye, went above and beyond to assure that I was satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased that you enjoyed your visit. We always aim to go above and beyond for our customers! Thank you for appreciating that. :)
Awesome service
I always enjoy doing business with Travis Howard as my salesman, he has awesome patience and always make sure I'm satisfied. Travis will dig and dig until he come up with a solution for your need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are dedicated to making sure that deals are in the best interest of our customers. We are thrilled to hear that you received that dedication!
Excellent Service
I purchased a Lexus LS460 on May 10. Zack Gray is an exceptional salesperson. He was professional and courteous. He ensured that I understood entire purchase process and was comfortable with every aspect of the purchase. Thanks Zack for all of you help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reviewing your purchase experience. Welcome to the Johnson Lexus family!
Best salesman
Sergio is one of a kind salesperson. He is so knowledgeable in all aspects of car buying and trading as well. We never felt pressured even though we went to the dealership many times unannounced and he always took the time to answer our questions and made suggestions based on what we were looking for. If you are looking for a salesperson with great customer service, honest, and very informative, then Sergio is your guy. Very happy with our purchase and the excellent service Sergio provided us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We aim to remain available for any questions our visitors have! It is important for us to make sure that potential buyers are provided with as many facts and statistics as possible so that they are able to make an informed decision. We are proud to hear that our team has continued to uphold the Johnson Lexus standard of superior service!
Dashiel Boye
Dashiel is a great salesperson he is absolutely awesome salesman and personality to his clients needs. He pays attention and listens to your needs and wants. I had a great experience dealing with him. I would absolutely recommend him to anyone looking to purchase a Lexus from this dealership. Thank you for making my experience of purchasing my vehicle less stressful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! It sounds like you enjoyed an exceptional dealership experience! We are elated to hear it. Thank you for choosing Johnson Lexus for your pre-owned purchase!