Skip to main content

Johnson Lexus of Raleigh

(2,979 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,979 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Experience!

Lexus takes care of their customers. Whether you are in the market for a Pre-owned or new vehicle, they work hard to find you an easy solution. My car salesman was Travis Howard, he was awesome. He’s very very attentive to his customers needs and is honest and committed to providing great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a positive review! You've mad our day with your words.

Beyond satisfied!

I purchased a 2018 Jeep Cherokee from Johnson Lexus, and they made this process quick and easy for me! Travis Howard was the salesperson that worked with me and as soon as I told him which car I had my eye on, he was on it! He made everything as simple as can be and was very patient with me throughout, and before I knew it I had purchased a new car. I would absolutely recommend Johnson Lexus to others, and if you go ask for Travis, he’s great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your dealership experience! We hope that you are enjoying your new Jeep Cherokee! :)

Best experience in purchasing and selling a car.

During my time at Johnson Lexus, I was treated as if I was the most important person in the building. Every single employee was courteous with a smile on his face. My comfort and understanding was most important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You look great next to your new RX! :) Thank you for choosing Johnson Lexus!

First time Lexus buyer!

From the time I went to test drive the car to the time I walked out with my car, the Experian was smooth, everyone super nice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for showing your appreciation! :)

Fantastic service

Fantastic service, very professional but personal. Really cares about what I want in a car. Answered all my questions & concerns. Would definitely recommend this dealership and Roy Twisdale to other people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We consider each customer as a member of the Johnson Lexus family, so we will always aim to serve you as such! Thank you so much for your review.

Johnson Lexus -New To lexus Buyer

Awesome experience from test drive to buying the car. Great service. People all helpful, courteous and nice! Bryant did an awesome job going over all the features of the car. Ed was so nice throughout the process running around to get me water even though he was injured, that is dedication!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It was our pleasure to assist you, Susan. We are excited to have you as a member of our family.

Great experience!

Excellent experience! Eb from Sales and Sam from finance helped me so much and made sure I got an excellent deal on my vehicle. I recommend them to anyone in the market for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words! We appreciate your recommendation.

New Lexus buyer

Overall a very good car buying experience. Everyone at the dealership is kind and inviting. Would highly recommend this dealership to anyone in search of a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Welcome to the Johnson Lexus family! We look forward to seeing you again.

purchase of new lexus

would highly recommend johnsons lexus . Larry Howell has helped me purchase 12 vehicles. great salesman. great person.... very knowledgeable and helpfull see Larry for your next lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are absolutely thrilled to hear that you've trusted us with your car-buying needs for so long! We are honored to serve you. Thank you for being a loyal customer.

Great experience

I came into Johnson Lexus to look at a GLE350. Eb and Sam made sure I had a very pleasant buying experience from start to finish. They even went as far as to arrange a driver to bring my old car back to home, a hour and a half drive. I'm beyond happy with my vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is our pleasure to go above and beyond to serve you! Enjoy your vehicle!