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Johnson Lexus of Raleigh

(2,957 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,957 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Piece of cake!

I walked into the front door of Johnson Lexus at approximately 5PM, and was met by Kenneth Ward. Within 3 hours, I had a test drive, got a trade in offer on my old car, went through financing, signed the papers, and drove away in my new car! Mr. Ward was efficient, professional, and easy to work with, as was the whole team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Truly the "Elite of Lexus": Kenneth, Clinton, and Karissa

My team proved to be professional, knowledgeable, and efficient in assisting in selection, purchase, and financing of my vehicle at Lexus, December, 2018. A personal and sincere thanks to Mr. Kenneth Ward, Mr. Clinton Nicholas, Sale Consultants, and Mrs. Karissa Beta, Financial Service Manager. You made me feel like I was part of your family! Because of your commitment and my positive experience, I would gladly recommend family and friends to each of you!!! Beverly P.R.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lexus LS 500

I have had 3 Lexus from Johnson and have had good experiences . Salesman Travis Howard was recommended to me. Travis was very helpful. He found the car I wanted. Management did not offer an acceptable trade in. Travis was helpful in improving this offers. He als helped with financing options. Travis did a great job he also helped expedite the paperwork

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding Experience All Around !

Mr Gray was professional, knowledgeable, and work effectively and efficiently to find the perfect vehicle to fit all of my needs. He took time and showed me around the entire dealership and also was sure to explain every part of the car buying process. I will definitely be a returning customer. Thanks so much for your hard work !

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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A nice first experience.

The dealership it’s was a overall great experience for my first time. People was very nice and suggested options that more benefited me. I can not complain.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Welcome to the Johnson Lexus of Raleigh family! We appreciate your great feedback.

Johnson Lexus All The Way!!

The staff at Johnson Lexus was extremely friendly, service oriented and made the vehicle purchase experience fun. Our sales person, Roy, was extremely knowledgeable. Conveniently located off Capital Blvd in Raleigh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you for taking the time to share your great experience with the Johnson Lexus of Raleigh team.

Great service

Excelent service, i got the deal that i was looking for and this people worked hard to get me what I really needed. Thanks for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thank you for taking the time to share your great dealership experience!

Preowned vehicle purchase

Our salesman, Roy, was very professional and accommodating during the purchase of a pre owned vehicle. The follow up after the purchase was also excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you for choosing Johnson Lexus of Raleigh!

OUTSTANDING IN EVERY WAY!!!

This has been my sixth or seventh time trading with Tim Lyon and Johnson Lexus. The entire experience gets better each time. I am amazed that everything is taken care of. They think of everything. I have so much confidence in Tim that I trade sight unseen. If you do not have insurance, they offer that. If you forget to totally clean out your car, they do .that.. All paper work is ready and all you have to do is sign and drive. They have a bow on your car, take your picture, and everything is explained in detail. They strive to make you happy. Even after the sell, they still check on you. No other dealership can come close to comparing with their efficiency and service!!.How many people can say that they buy a car and not even test drive it?? You can with Tim and Johnson Lexus! Just a one time experience with them and you are forever hooked!! Great cars and Great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Wow! Thank you for continuing to choose Johnson Lexus of Raleigh. We are happy to have you in our dealership family.

Purchase of 18’ Lexus GS350 F-Sport

Worked with Travis Howard for the 4th car purchase together with him. It went very smoothly and knew exactly what I wanted when describing to him the specs I wanted. I’d recommend anyone looking for a Lexus to contact Travis if your serious about considering a purchase. He makes the process very easy and never pressures you into anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to trust Travis and the Johnson Lexus team for all your automotive needs. We look forward to seeing you for number five!