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Johnson Lexus of Raleigh

(2,999 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,999 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Excellent service

Travis Howard was personable and professional. He listened; answered my questions and concerns; and respectfully gave me the time to make the right decision. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great experience with Travis and Johnson Lexus of Raleigh.

My day at Johnsons

We were greeted with a smile at the door by Sergio who justed wanted to help us! He was very knowledgeable and very friendly,not only with us but his co-workers. I liked that very much because all people matter not just a customer. We were happy that we went home with the car that I really wanted. I will highly recommend Sergio to my friends. Trish Deaton

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are happy to hear about your great dealership experience. Thank you for your recommendation!

excellent car buying experience

Travis was very great to work with. He found the vehicle that I wanted and at a great price. I would definitely recommend any of friends, family and co workers to him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Travis and the Johnson Lexus of Raleigh team. We appreciate your recommendation.

Tell Eb what you want ... He will find it

Super easy to work w/Raleigh Lexus and Eb as my salesperson. I need a second car, gave Eb color options, 1-owner, and in 2 weeks he had a vehicle that cane off lease - could not have been eaiser. Now I need a 3rd Lexus - for me ��

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience. We look forward to seeing you again!

Outstanding service

Our experience has been nothing but positive in choosing Johnson Lexus in Raleigh, NC. We have purchased 3 vehicles from them,and from start to finish each purchase was a pleasant experience. From sales to service, these people know what they are doing. We were particularly impressed with Tim Lyon, our sales person. He knows the product, and he makes the process easy. Al & Pat Beranek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to choose Johnson Lexus of Raleigh!

Great experience

Thank you for your hospitality and experience in helping me purchas my vehicle,I looking forward to purchasing my next vehicle with you. Thanks again Roy for all you help, job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We look forward to seeing you again!

New GX460 Purchase

Eb Udofia was great to work with. He was very helpful and knowledgeable about the vehicle. He made the process very simple and pain free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Johnson Lexus of Raleigh. We hope you are continuing to enjoy your GX!

Amazing service = great experience

When we stopped by the dealership, we had already decided the model (LS500) but wanted to check out the preowned/certified cars available there. Travis Howard was great to work with from start to finish. While showing us the cars, he made sure to mention the differences between them and then when we were decideding between 2 cars, he helped us compare those differences - not just year & mileage but number of owners, length of time previously owned (which affects warranty), different packages/options/upgrades for each car, etc. In one (long) visit, we decided on the car, negotiated price, and dealt with issues for getting an out-of-state title. Even though it was getting late, Travis did not try to push or hurry us in our decision. He was helpful, friendly & courteous throughout. After we finalized everything, Travis also arranged to have someone (I forgot his name) to walk us through the differences between the older version of the LS (which we owned) and the new one (ie pointing out new button locations and changes in the display, setting up Bluetooth & personal driving options, etc). What a great perk! I wouldn’t hesitate to recommend Travis & this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you found your perfect Lexus. Thank you for your recommendation.

The best and smoothest car buying experience ever!

My car buying experience was one of the best experiences ever! Dashiel always maintained a positive attitude and was very helpful with the questions I had with my purchase. He was very transparent and worked in my favor in providing the best possible deal on the purchase of my car. I will consider this dealership with any future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We look forward to seeing you again.

Happy Customer - First Time Buyer

Roy and Rodger made my pre-owned vehicle purchase experience smooth and happy. I went in to just take a look at the car of my interest but ended up getting it with me home the same day! They went above and beyond to make me comfortable with the whole process and were very transparent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great purchasing experience!