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Johnson Lexus of Raleigh

(2,917 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Certified Lexus Purchase

I saw a vehicle online in which I was interested. I was able to confirm it was available via phone and made contact with a sales person named Sergio Escarcega. When I arrived at the dealership and was looking around Sergio found me. He was helpful and friendly and the whole experience was very straight forward. I ended up purchasing the car and Sergio kept me in the loop on an accessory that was included and let me know when it was available. We got a nice tour of the service area - very well kept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for telling us about your great experience with Sergio and Johnson Lexus!

Delightful experience from beginning to end.

I found this car through Eb at Johnson Lexus. This place is very professional with none of the usual Pushy sales people. I was able to get a very reasonable price on what I hope will be a great car. It will be my second car from Johnson Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to choose Johnson Lexus, Kelly!

Great People Great Cars

This was our third Lexus vehicle and they are better than ever. One of the best things about buying a Lexus (besides getting a luxury quality reliable vehicle) is the dealer experience. Attentive sales staff, pleasant surroundings, and low/no pressure. Visiting Johnson Lexus is like going to Starbucks only better as the refreshments are free, and it's probably cleaner! Initial inquiry about the RX 350 we were interested in was online. Gavin followed up quickly and was prepared with the vehicle we wanted when we arrived at the dealership. Everyone went out of their way to accommodate us and make sure we were fully satisfied with our vehicle. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to choose Johnson Lexus of Raleigh, Vince & Carol!

Satisfied with the purchase and feel appreciated!

Excellent customer services! Moses Norman is knowledgeable, courteous, and informative. He thoroughly and patiently answered all our questions. Took us for a test drive and explained the vehicle to us in details. Because of all of the above that decided to purchase the vehicle from Lexus Johnson in Raleigh, Michael Brantley, the financial manager, and other staff members are very good as well. Thank you for make us feel appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to tell us about your great experience!

Excellent experience

My experience was great from start to finish. Steve and Nick were very helpful and knowledgeable, and provided answers to all of my questions throughout the process. This was my first Lexus purchase and I never felt rushed or as if I was taking too much of their time. I love my new NX and look forward to getting to know the great team at Johnson while driving it. Thanks again to everyone that worked to get me in this beautiful car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We hope you are continuing to enjoy your NX!

TarHeel

My entire experience was very positive. From my initial contact to the day I picked up my new Lexus, it was the most pleasant new car experience I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review, Bob!

Great experience

Visit Johnson Lexus. Great experience with Eb Udofia our sales consultant. Very professional and listened to what I was looking for without added pressure. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review!

Loved the experience!

Hosam Shiglawi is by far the best car salesman I have ever dealt with. He is incredibly knowledgeable and sincerely wanted to get the best car for me. I was struck by his honesty and thoughtfulness. If you are in the market for a Lexus, be sure to go to Hosam at Johnson Lexus, you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mae, thank you for taking the time to tell us about your great experience with Hosam!

Great experience

I saw an RX online that I was interested in, so I asked about it and received a quick response. No pressure from sales staff but very informative and kind. The experience was better than any dealer I've dealt with. Excellent consumer service and an amazingly friendly group of people. I'd recommend Johnson Lexus to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, John! We appreciate your recommendation!

Wonderful experience!

Hosam Shiglawi is by far the best car salesman I have ever dealt with. He is incredibly knowledgeable and sincerely wanted to get the best car for me. I was struck by his honesty and thoughtfulness. If you are in the market for a Lexus, be sure to go to Hosam at Johnson Lexus, you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Hosam and Johnson Lexus!