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Johnson Lexus of Raleigh

(2,916 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,916 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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An above and beyond experience

My first vehicle purchase from Lexus was in 2011, and we were blown away by the excellent customer service we received from Travis Howard. He consistently exceeded our expectations throughout the entire process by listening to and focusing on our needs, addressing all of our questions and concerns, and following up and following through often - and always in a timely manner. So when we unexpectedly needed to make another purchase for my husband in 2016, we contacted Travis and he knocked it out of the park again! Last month, our son needed a vehicle and we called Travis once again because we've grown accustomed to his level of professionalism, service and support. It's second to none, and for our family, working with him is always an above and beyond experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for continuing to choose Johnson Lexus of Raleigh, Rhonda!

Travis Howard was awesome!!!

We bougt our lease out and as always Johnson Lexus and Travis Howard was awesome. We always feel like we are customers that mean something to their dealership and they are appeciative of our busIness. April the Business/Finance manager was awesome as well. She found us a lower interest rate which lowered our payment even more. We will always be Johnson Lexus of Raleigh NC customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for continuing to trust us with all your automotive needs, Yolanda and Robert!

Awesome

I needed a car and Travis Howard and the Staff delivered on a pre own vehicle that looked brand new......1000% satisfaction. Travis Howard went above and beyond the scope of his job title to provide me and my wife the car we wanted. Awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review, Kevin!

Outstanding experience, very professional and cooperative!!

This was my first Lexus (actually first new vehicle in many years) and the experience was outstanding. Hosam, my sales rep, is a genuinely nice guy and knows the Lexus product extremely well. They all went out of their way to find me the RX with the features and functions I really wanted. I appreciate everything Hosam, Chad and the entire staff did for me and I would absolutely recommend them to anyone looking for a new (or used) vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your review! Enjoy your RX!

New Car Experience of my dreams

Tim Lyons and Christian Davidson extremely professional and worked tirelessly to ensure all my questions were answered and I got the car I needed in a short time frame. I look forward to working with Johnson Lexus for maintenance services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for telling us about your great experience with Tim and Christian at Johnson Lexus of Raleigh!

Well orchestrated purchase

My salesperson, Eb, obviously listened to what I was looking for even though I didn't think he had! More than a week had gone by and I had heard nothing. I was preparing to call and see what was going on when I got a call from him. A car had come in that was exactly what I was looking for. Since I live 2 hours away I couldn't just drop everything and go by so Eb advised me to put a down payment on the vehicle so It couldn't be sold out from under me. THEN I got sick so it was several days before I could visit the dealership. Of course, the vehicle WAS exactly what I was looking for and today I am driving it! Thank goodness Eb gave me good advice as I am sure that vehicle would have been sold to someone else! Every person we dealt with at Johnson Lexus of Raleigh was knowledgeable, professional but friendly and helpful. The only downside was from start to finish we were there for 6 hours and we still didn't schedule my first maintenance visit. Would I buy another vehicle from Johnson Lexus of Raleigh? You betcha!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Welcome to the Johnson Lexus of Raleigh family! We're happy that Eb and the team were able to help you find your perfect car!

New Vehicle Purchase

Great service by Tim Lyon. He took the time to discuss options available to me and to help me understand all services available to me after the sale. Christian Davidson was also very easy to work with and I felt no pressure. Enjoyed the experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for telling us about your great experience with Tim and Christian!

Easy to do business with!

sales person was extremely responsive and easy to work with. We got a fair price on our trade in and the new vehicle without haggle. My wife was thrilled with the reception she received at pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your review, Erich!

The Best car at the Best dealership!

I have purchased 2 vehicles from the same salesman at the same dealership for one reason...they both are the Best in the Triangle! Eb Udofia at Johnson Lexus is unmatched in client service and satisfaction. I highly recommend both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to choose Johnson Lexus! We appreciate your recommendation!

The Best Car at the Best Dealership

I have purchased 2 vehicles from the same salesman at the same dealership for one reason...they both are the Best in the Triangle! Eb Udofia at Johnson Lexus is unmatched in client service and satisfaction. I highly recommend both. I have owned other premium cars, but nothing compares to Lexus...and Johnson Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for recommending Eb and Johnson Lexus!