Reviews
Excellent service
The service was outstanding. We didn't go to purchase a car the day that we went car looking, but Barbara Decatur did such a wonderful job talking to us & providing awesome customer service that we drove away in a 2016 Toyota Highlander.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing and worth the try !!!!!!!!!!!!
I thought I had no luck but then there was Leo, I had just purchased a RAV4 2017 LE a month ago. My car had 1500 miles on it, I realized that the XLE had more features to offer, and it was more of what I wanted, speaking that this is my first car ever. Leo believed it could happen,was very understanding, and did everything he could do.Thank you so much Leo, I really appreciate your hard work today, I couldn't have done this without you! I strongly recommend you to ask for Leo Sullivan if you visit Mark Jacobs Toyota in Durham.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was the best experience I have had when buying a car !
I recently relocated to North Carolina and cant express my gratitude to Leo Sullivan and his associates for helping me purchase a new Vehicle. They were very professional, patient and understanding of my situation. I was able in one day to leave with a new SUV. I cant thank Mark Jacobson Toyota enough for helping me purchase my new Vehicle with such ease .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was good
I gave the rating I did because I didn't leave the lot with a car but the experience was good and I had a great specialist, she explained what I have to do next. I'm excited come back and trade-in my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Buy a Car from Barbara
I have purchased 3 cars from Barbara, last (Dec. 2016.) Barbara is great at what she does and has great customer service!!! Barbara will also follow up after your purchase!!!! You should buy a car from Barbara!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Excellent Buying Experience"
I traded my 2010 Prius for a 2016. Leo Sullivan really worked hard for me to get the car I wanted and the financing needed to make a successful purchase. He and his managers were awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Sales Experience Ever!
I purchased a new 2017 Toyota Camry. My previous vehicle was a 2001 Toyota Camry. It had been a very long time since I purchased a vehicle and I did not know what to except. I knew what I wanted and the price range I could afford. My salesperson Barbara Decatur was excellent. The process did not take long at all and I left in my new car very happy. Barbara was very knowledgeable, and explained everything to me. This makes the 3rd Camry' I have ever owned and they are very good cars. I am a witness that "Mark Says Yes!" Ask for Barbara and you will not go wrong.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks to everyone at Mark Jacobson Toyota
Todd Anderson made buying my new Prius very easy. He understood what I was looking for in a new car. He suggested a number of options and made the process very easy with no pressure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks LEO!!!
Without a trade in or putting any money down Leo was able to give me an "AWESOME" deal that I could NOT refuse with low payments...I am now the proud owner of a new 2017 Toyota Corolla with only 41 miles...thanks Leo!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Dealership Ever!
My family and I have purchased approximately 12 cars from Barbara at Mark Jacobson Toyota! She is very personable and works hard to get you in the car of your dreams! I would not buy a car from anyone else. The service department is wonderful as well! They work hard to get you in and out in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car