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Mark Jacobson Toyota

(2,748 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Excellent service

The service was outstanding. We didn't go to purchase a car the day that we went car looking, but Barbara Decatur did such a wonderful job talking to us & providing awesome customer service that we drove away in a 2016 Toyota Highlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing and worth the try !!!!!!!!!!!!

I thought I had no luck but then there was Leo, I had just purchased a RAV4 2017 LE a month ago. My car had 1500 miles on it, I realized that the XLE had more features to offer, and it was more of what I wanted, speaking that this is my first car ever. Leo believed it could happen,was very understanding, and did everything he could do.Thank you so much Leo, I really appreciate your hard work today, I couldn't have done this without you! I strongly recommend you to ask for Leo Sullivan if you visit Mark Jacobs Toyota in Durham.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was the best experience I have had when buying a car !

I recently relocated to North Carolina and cant express my gratitude to Leo Sullivan and his associates for helping me purchase a new Vehicle. They were very professional, patient and understanding of my situation. I was able in one day to leave with a new SUV. I cant thank Mark Jacobson Toyota enough for helping me purchase my new Vehicle with such ease .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was good

I gave the rating I did because I didn't leave the lot with a car but the experience was good and I had a great specialist, she explained what I have to do next. I'm excited come back and trade-in my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Buy a Car from Barbara

I have purchased 3 cars from Barbara, last (Dec. 2016.) Barbara is great at what she does and has great customer service!!! Barbara will also follow up after your purchase!!!! You should buy a car from Barbara!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

"Excellent Buying Experience"

I traded my 2010 Prius for a 2016. Leo Sullivan really worked hard for me to get the car I wanted and the financing needed to make a successful purchase. He and his managers were awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Sales Experience Ever!

I purchased a new 2017 Toyota Camry. My previous vehicle was a 2001 Toyota Camry. It had been a very long time since I purchased a vehicle and I did not know what to except. I knew what I wanted and the price range I could afford. My salesperson Barbara Decatur was excellent. The process did not take long at all and I left in my new car very happy. Barbara was very knowledgeable, and explained everything to me. This makes the 3rd Camry' I have ever owned and they are very good cars. I am a witness that "Mark Says Yes!" Ask for Barbara and you will not go wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thanks to everyone at Mark Jacobson Toyota

Todd Anderson made buying my new Prius very easy. He understood what I was looking for in a new car. He suggested a number of options and made the process very easy with no pressure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks LEO!!!

Without a trade in or putting any money down Leo was able to give me an "AWESOME" deal that I could NOT refuse with low payments...I am now the proud owner of a new 2017 Toyota Corolla with only 41 miles...thanks Leo!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Dealership Ever!

My family and I have purchased approximately 12 cars from Barbara at Mark Jacobson Toyota! She is very personable and works hard to get you in the car of your dreams! I would not buy a car from anyone else. The service department is wonderful as well! They work hard to get you in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.