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Mark Jacobson Toyota

(2,760 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Very satisfied customer!

Barbara was extremely helpful throughout this process. She was upfront and honest and made sure that I was satisfied. I really appreciate everything she did and will definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Satisfied Customer!

Excellent customer service. Ian Edgington made the process so easy. I would highly recommend Ian and the dealership if you are shopping for a car. Debbie Hackney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent customer service

Great service. Michael McGee was very helpful. He understood my needs and accommodated them. No hard sell. I told him what I was looking for and he got it for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Alex Dias was smart, kind, patient and immensely helpful.

I would without reservation recommend this dealership to others. I am additionally impressed both by the service department which I have used previously as well as the public responsibility of Mark Jacobson Toyota for the larger Triangle community.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience

Was taken through the process step by step with ease and much information. Derek did his best to provide me with all the things I needed to know about the car I wanted and worked efficiently with giving me steps to take as a first time new car buyer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Timely

The experience was great. I came into the dealership with an appointment. I was seen right away. Customer Service was excellent. I have a had two check-in calls since the purchase. Everything was professional. The most important fact that I want to be sure to expound upon is the time factor. My time is very valuable and I can't get it back once it is gone. The group were very aware of my time constraints and worked with me. I thank you. Angela P.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Smooth transaction for buying a car

The process of buying a car can be long and stressful. Edwin Caldwell helped to find the exact car I wanted and make the transaction smooth and quick. I highly recommend buying a car from him. His customer service is truly exceptional!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful experience

I had an awesome experience with Leo Sullivan please go see this dealer ,I had pleasant experience all around Mark Jacobson Toyota is the place to go

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome Salesman ! LOVE my experience today!

Scheduled maintenance on my 2013 4Runner this morning. Took a walk up to showroom and met Leo. The staff was very polite, helpful and most importantly easy to work with. I am happy with my purchase and pleased with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

I needed a new car unexpectedly and so I came here. Alex helped me find a great car, and he was very patient. Good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.