Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

Always a pleasure coming into Herb Chambers Cadillac of Warwick. Oil change and Tire Rotation was done quickly, Profesionally and for a decent price. AJ and the whole Service Team really makes you feel like part of the HC Family...not just a customer.

The Service Dept. team, beginning and ending with A.J. Pulvie is always terrific! I always tell my friends and associates that the main reason that I buy Cadillacs at Herb Chambers is because of their exemplary service! Tom Jordan

Mike in the service department was great to work with. I had to come back because parts had to be ordered for my car. He was very professional and was able to put me in a loaner both times. I am new to the area and will get all of my GMC cars serviced with Mike and his team. Thanks Steve Anderson

I was interested in a Cadillac CTS for some time. Stopped in to look at a few and Mike was excellent. He arranged for me to test drive a sedan and a coupe as I was undecided which way to go. After test driving the sedan I found the car of my dreams and he was very easy to deal with. I also dealt with Jeff the sales manager to finalize the deal. Mike Card was great in working out the finances and warranties. We scheduled the delivery the following day, as they needed to call my insurance carrier and finish paperwork. There was some oxidation on the side view mirror that was covered under warranty. Also the tech that changed the oil did not reset the oil life display in the car. I was told the display would be fixed and a mirror would be ordered and they will call in a few days with an update. I showed up at the dealership at the scheduled time and stood in an empty building for half an hour. Finally hunted down an office worker that said my salesman was out sick and she will find someone. Mike Card came in and said he would do the delivery. He asked if I called my insurance company. I told him no because I was told they were going to do it. We sat and called the insurance company. He then told me that he miss informed me about the Simonize warranty I purchased and that the warranty on the paint is only 7 years not lifetime as I was told the night before. Couldn't really do anything about it as the application was already on the car. Then when he was moving car out of the building he said that it needed gas and left the dealership to gas it up. As we sat in the car to go over all the features. It took some time to reset everything, as the previous owners contacts for phone were still loaded in memory as well as the radio station presets. I noticed the oil life was still not reset either and when I questioned it I was told to leave it as I would get a free oil change sooner. It took longer to do that than go over everything as it was a pretty rushed delivery at this point. Upon getting home I noticed a chip in the paint that was not there the night before when I test drove the car. I called the dealership but was put on hold several times for both David and Jeff. I received a voicemail from Mike Scarduzio the following day to apologize for not being there for the delivery. I tried calling back but was told he wasn't there. I tried again during the week and was told he was on vacation. I called David since he did the delivery and said he would be handling things in Mike's absence. He said that the chip will be looked at when I bring the car back for the other warranty repair on the mirror. He was going to find out when and get back to me. I never heard back from anyone. I called Jeff almost a week later to see about the work and he said the mirror is stuck in Texas due to the hurricane and they will follow up. I again brought up the chip in the paint and he said they would look at it when it comes in for the mirror repair. I called him back to ask about the inspection sticker for the car as I live in MA and the car has a RI sticker on it. At the time of sale he said he would tell me where I could take it in MA to get the sticker from one of their shops. I was told he just left the building so I left a voicemail. I never heard back. I called a few days later and again got voicemail. I left another message and never heard back. I still have not heard anything after a few days from my last message. When purchasing the car I received several calls from the dealer to schedule test drives and come in. Once the car was purchased no followed through on anything and no one has called.

My husband and I just went to look at the Cadillac SUV's. Herb Chambers had such a wide selection. We found just what we wanted and was able to test drive it. The XT5 drove like a dream. Sales Associate, Max Browning, put together a deal we just couldn't pass up, hassle-free. We drove it home the same day.

Excellent service by AJ. Always on the ball and conducive to customers needs. He goes above and beyond and is an asset to your organization

I needed an oil change and received quick and efficient service as well as other inspections to make sure my vehicle was running optimally. AJ Pulvie was the service agent and Harold Cayouette who sold me the car always is available to answer my questions.

A.J. is always the best. He really listens to my concerns and gets action on them. I have used Herb Chambers for many years and several cars and A.J. has not let me down.

I have been doing business at Herb Chambers Cadillac for many years and have never been disappointed with the sales and service of this team. My recent visit was for service for an engine light warning. They were able to troubleshoot the issue and resolve my problem efficiently and on time. Their service staff is friendly but professional and "AJ" in particular goes above and beyond to assure complete satisfaction.

checked out audi, bmw, Lincoln and cadilac was glad to see a person of my age to deal with Harold was just what I expected of dealership.