Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

I purchased a used Cadillac before Christmas 2016. It was the best experience I have ever had at a car dealership. The salesman David was very personable and knowledgeable. Jackie, the business manager was very upbeat and helpful in the financing process. I wholeheartedly would recommend to a friend or stranger.

Roberto Della Rosa made the buying experience so easy -- he was knowledgeable about the car, and so helpful to deal with. Also, Jackie in the Finance Dept. was very helpful -- I highly recommend Herb Chambers of Warwick.

I took my Cadillac in Herb Chambers many times to get service for my car. The first time they said it was nothing but a Battery that needed to be charged. I pay for my service and continue to have the same problem. I have them check it again with my regular oil changes again they tell me it is nothing. At this time I am 100% covered by the warranty on my car which I purchased for them brand new. I return it for a 3rd time and hey call me to tell me it is the battery which was replaced less then a year ago. I said fine but can you ensure that it is working 100% before you give return it to me. They finally after 6 hours call me back and tell me that is something completely different and now it is going to cost me over $1000.00 that they could have easily caught if they did the job correctly the first time. Rushed Service and always trying to make a $$ instead of focusing on the customer. My family owns two Cadillac's and we have stated never again will we buy or service from Herb Chambers Cadillac of Warwick or and other Herb Chambers.

My husband and I had a great experience with the recent purchase of a used Suburu Outback. Ryan did a great job providing the info we needed and getting us into the car quickly. We highly recommend Herb Chambers. Pay Ryan a visit!

I hate doing this but I feel like I have to. Yes I have to pay out of pocket for looseness in my steering even thou it is under warranty, even thou they messed up my registration, even thou they threaten to sell my car with money already put down after just one working day! Even thou I got two different reasons one from Neil “Well it is our policy to hold only to the end of the month” and then Paul “Well if it went to Friday…” What?, Even thou my car had 5 different things wrong with it, even thou car didn’t pass inspection, even thou couldn’t drive it legally 11 out of 21 days. Even thou I requested several time the 112 pt inspection. After all that I expected free oil change or extended Warranty but No!!! They didn’t even fix the looseness and according to Neil “You should had it fail again, because then we would of have to fix it. We will only fix it if we have to” What? it is under warranty! Herb Chambers does really well at selling cars and they don’t care about customer service (Leave the dead carcass on the side of the road). I left a sales job because they changed their focus on new business and not the customer service. In fact one of the tricks they used any “problem” customer send them up to the manager so he would deal with them and you could stay focus on selling. I should have known! Instead of Neil being upset nobody was returning or following up with me he said, “Just only talk to me”. That was the “kiss of death” So now I have to pay out of pocket for something they should fix. If I was a lawyer or hired one they would fix it but already the aggravation and time loss from work was too much. So glad I didn’t buy the extended warranty! Now I can be fully done with them. Even thou they won!

I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted whether it be a gmc or Cadillac after listening to Roberto I had decided that Cadillac was a better choice he showed me around to different cars.. I left that day to decide if I really wanted to spent that kind of money on a car.. I knew when I left that I wanted to buy a car from Roberto he was a great salesman with a lot of compassion and caring about us making the right choice for our needs not your typical pushy salesman.. I would definitely refer family and friends to visit Roberto at herb chambers !

I had an excellent experience at this dealership. It began with my online search for a used Cadillac that would meet my needs along with my budget and look good. I searched Herb Chambers site along with other websites. I had brought my car into the dealership for services because of a recall and remembered how courteous everyone was that day. I found 2 Cadillacs(red or black) in stock that fit my criteria. I emailed the dealership, within the hour was contacted by Lauren with all the answers to my initial questions. My first trip to the dealership I test drove the vehicle. I left there unsure about purchasing the car. It was several days later when I returned to the dealership with many questions and doubts as to which car to purchase. That's when I met Natalie Simoneau salesperson. Natalie was extremely knowledgeable about the two vehicles that I was interested in. Natalie answered all of my questions and addressed all of my concerns about purchasing a used vehicle. She explained the options available with purchasing a used car and about the Cadillac certification. She definitely put my mind at ease. After meeting Natalie, the only decision I had to make was Red or Black. She put me in contact with Jackie in the finance department who was wonderful to work with as well, she diligently worked to secure me low interest rate. On Saturday, when I picked up my new vehicle, Natalie was waiting for me. She assisted me with the OnStar setup, along with the Bluetooth. She took the time to go over all of the controls and additional features that my new car had to offer. This truly was a great experience, the staff at the dealership was wonderful. It would be my recommendation to anyone who is interested in purchasing a new or used car to contact Herb Chambers and make sure that you ask for NATALIE SIMONEAU. You will not be disappointed. Natalie, thank you so very, very much. I'm so glad I met you. P.S. I ended up purchasing the Red CTS

I want to give an update to be fair. I did take my car to an automotive repair service to confirm the looseness in my steering! The mechanic noticed that there is looseness in the steering specifically front left side. When I brought this info to Herb Chambers I was told since it passed MA inspection and it is “borderline” that they will not fix it! even though it was still under the original 30 day warranty period. HOWEVER, they did give me an additional 30 days for warranty but just for that specific steering issue. To see if it gets severe? The right outcome would have been or still to be for Herb Chambers to just fix the problem and it will make a lot of past issues go away and I can finally enjoy my Cadi! The other scenario is that they don't fix it then the fight continues or I just pay out of pocket to fix it. Wish me luck that Herb Chambers makes it right. This has been on going see my other review.

The entire experience was very professional; all staff members were courteous, knowledgeable, and patient. I have nothing but great things to say about the dealership, especially George who went above and beyond to make us feel comfortable and to meet our needs. We are confident that we made the right decision buying the new XT5...and the car is beautiful! Thank you!

Natalie Simoneau went above and beyond what a salesperson would do. Buying a new Escalade was the simplest transaction I have ever had buying a car. She is wonderful and I would highly recommend