Reviews
Excellent Experience
I would highly recommend making your next car purchase through Herb Chambers Cadillac of Warwick. It was by far the most enjoyable car buying experience I have ever had. As we all know shopping for a car can be a stressful experience, and the folks at Herb Chambers totally understand this. George Belovitch guided me through the process of purchasing my first Cadillac, and from my initial contact with him I was impressed with his professionalism, patience and overall car industry knowledge.I had previously been to a few other dealerships and the professionalism and customer courtesy was noticeably absent. If you are looking for a new vehicle give George a call at Herb Chambers Cadillac of Warwick, RI, you won't be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joe, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with George. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
Excellent Sales Service
I ambled into the used car dealer showroom with little expectation and was met by Roberto De La Rosa. My preferred auto was a 2013/14 Mercedes C Class. But before we started looking for the Mercedes I found and noted a used caddy that looked lovely and could fit my budget. Then Roberto helped me look for the right Mercedes on the web. We found several but none that excited me either with color, mileage, intangibles or price. Then we came across a 2013 model with a unique brown color, fully loaded, 20,000 miles and a fair price; bingo! The car was in Boston at the Herb Chambers Mercedes-Benz dealership. Roberto called and the car was available. Roberto got me in touch with the sales department where I arranged to travel the 70 miles the next day. The car and everything about it turned out to be perfect for my wants and a real gem that looked like it had never been driven. During the sales process Roberto kept in touch with offers to help as needed. What stood out about Roberto was his grasp of my vision and his steady focus on achieving that vision. Along the way he asked the right questions and offered information vital to my process. And, when I asked he gave me his opinion. His demeanor was attentive, responsive and low key; qualities I value. At no time did I feel like he was trying to sell me something; an invaluable ingredient for a person in sales. What he did was always in service of me, the prospect. And, he is first, a gentleman. Wayne B Peacock, East Greenwich, RI
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Wayne, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We're absolutely thrilled you love your new C-Class. We value your business and look forward to serving your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
Thank you Roberto
My husband and I would like to thank Roberto de la rosa for assisting us with the purchase of our new Cadillac. He made our purchase very smooth and pleasant he found the perfect vehicle for us. This was a great experience thanks to Roberto
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I sincerely appreciate you taking the time to share your experience with Roberto and Paul. A terrific guest experience is what we aim for each and every time and they are truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Neil Ferreira, General Manager
Great dealership
I recently purchased a 2016 SRX. While browsing the showroom a sales associate asked if I needed nay help or have any questions. Upon talking for a few minutes the associate, whose name is Natalie, answered all my questions to my complete satisfaction. She is knowledgeable about the product and is very pleasant to talk to. All in all I can say I had a very pleasant experience and wouldn't hesitate to recommend the dealership to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Edmar! It is a pleasure to read about your experience with Natalie. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Neil Ferreira, General Manager
Best of the Best!!
I would like to give a Big Shout Out To Roberto, Jackie, & Lauren!! Roberto is so much more than a good Sales Consultant, he is now a friend! Jackie was Super! She asked all the right questions and tailored an extended warrantee to fit my needs and budget!! Thanks Jackie!! Lauren is Awesome! She answered all my questions and concerns via phone & email and when I arrived at the dealership (from Boston) she introduced me to Roberto! In the future weather I decide to purchase a Cadillac or any other vehicle I will be back!! Thanx, Rich
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Rich, so much for sharing your wonderful experience with our crew! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Neil Ferreira, General Manager
Best customer service!
I am extremely impressed with the customer service at Herb Chambers of Warwick. Roberto was so helpful through the whole process! I would highly recommend!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! I'm so glad to know Roberto and Paul were able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new Cadillac! Best, Neil Ferreira, General Manager
HIGHLY RECOMMENDED!!
To start, 2nd car purchased from Herb Chambers! Also great prices and staff! Wouldnt go elsewhere! Michael Pacheco and Neilo Ferreira worked as a great team in finding me a suitable car at an affordable price! Very professional, friendly and patient! All questions answered and very pleased! If looking for guidense, professional opinions and want to be led in the right direction Michael Pacheco is the guy to see! Couldn't be happier with my decision!! Like i said HIGHLY RECOMMENDED!!! THANK YOU AGAIN!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Nicole, for taking time to write this review. I'm so happy to read that your car buying experience with us was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Neil Ferreira, General Manager
great service, No hassle
Mike Pacheco was an awesome salesman. He took great care of me, very easy to work with. Paul Nischo was very professional and worked hard to get us the best rate and he did !! It was the best car shopping experience I have ever experienced and I have been buying cars for 40 years. I highly recommend Mike,Paul and the entire team at Herb Chambers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to tell us about your experience. Hearing that Mike and Paul took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Neil Ferreira, General Manager
The dealer made sure my experience was a great one
Roberto went out of his way to make sure my vehicle was perfect! I would definitely do business with him again! Great work all the way around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! I really appreciate your feedback on working with Roberto. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Neil Ferreia, General Manager
100% satisfied
It was an absolute pleasure working with Natalie! She was completely professional and went above and beyond to make ensure the vehicle was the right fit. Very thorough! Thanks again Naltalie.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! I really appreciate your feedback on working with our crew. We trust you are enjoying your new Cadillac and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Neil Ferreira, General Manager