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Quirk Nissan

(395 reviews)

Reviews

(395 reviews)

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Never sign the edocuments !!!!

Avoid this place, they are cheaters. Never ever e-sign on the documents, Insist for printed documents and go through them before signing. I first bought a used car for alsmost same price of a new one, right after a month, i had issues with the car and went back to ask the same. they found i was intrested in a new one and traped me into trading the used car i bought and buy a new one, they never explained me on how much i was losing on my old car as part of trade in. They confused me and made me sign the deal, later, after 3 days when i checked the statements i was paying, i was shocked to see the amount i still owe the bank. I went back to them saying there was a confusion, they showed me the e-documents i signed. They spoke with me very nicely all the time, but, end of day, i have lost so much money in the deal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for the feedback regarding your visit to our dealership. We try very hard to accommodate our customers when it comes to their selection of vehicle, terms and price. We take customer service seriously. However, you did not share that experience. This is disappointing to us. Through the Dealerater review process we have an opportunity to do better in the future. Thanks again for the feedback. Regards, Tom M., Quirk Auto Dealers.

Traded in my car for another one!!

Peter and Jason were really friendly and made it work out for me the best way possible ! Thank you so much quirk Nissan Quincy for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Danielle, Thank you for your loyalty to our Nissan store. We're thankful that Peter and Jason were able to demonstrate a level of professionalism that worked best for you. We appreciate your business. Regards, Tom M., Quirk Auto Dealers.

One Word: Perfection

If you want great quality cars and even more quality service, visit Quirk Nissan. From the salesman to management to finance, everyone is very professional, inciteful, and most importantly, accomodating! The whole overall process was fantastic, from starting off by offering us coffee and waters while we worked business, to the end when I got my new car and had to transfer materials from my old car! I scored a great and fair deal while working with Larry G. and Keith K., two great guys that helped us out the whole day. I will be recommending Quirk Nissan to everyone I can, because the quality products and great service deserve the most customers of any dealership around. Awesome job everyone! PS - In love with my new 2015 Nissan Altima, perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thanks for letting us know how well everyone at the store did in making your shopping and purchase experience so "perfect". We appreciate the recommendation and please enjoy your new 2015 Altima. Regards, Tom M., Quirk Auto Dealers.

Got two great deals on two great cars

We first went to Quirk to buy a 2013 Nissan Altima S in Nov of 2012. They agreed to a price and gave us the car that we wanted for the price we wanted and the fair trade-in value of the 2007 Camry. About a week ago, we traded in our 2011 CR-V. This time, our salesperson Pedro Aponte and his manager Sean worked with us in purchasing a brand new 2015 Rogue SL. We again got a great trade-in value and we got the Rogue at the price we wanted. We never felt pressured and were satisfied with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Marina, Thank you for your loyalty to the Quirk Brand and Nissan. We certainly appreciate your business. We're grateful that we met your expectations during our sales process. Thanks again for your business. Regards, Tom M., Quirk Auto Dealers.

Great Dealership to shop at

Found a vehicle I liked on line and decided to send an email and see if the vehicle was still available. Within minutes I heard back from Shirley, very pleasant to work with. I went into the dealership a few days later and they had the car waiting for me to test drive. I ended up buying the car the same day I saw it,. I totally would recommend buying a vehicle from this dealership the are all so helpful. When you go in ask for Rotimi Abu awesome salesman to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Greetings Christine, Thank you for the nice compliments about Rotimi and Shirley. We also want to say thanks for giving the Quirk Nissan dealership a 5 star rating of your sales experience. We appreciate your business and recommendation. Regards, Tom M., Quirk Auto Dealers.

Happy, Satisified Customer

Thank you, Thank you, Thank you. I arrived stressed and left distressed and happy. The sales people were great and very reassuring that I would leave with another car if I got my car to the dealership, which was on its last leg. . From first contact by phone with Sean, to my arrival at the dealership, and meeting Rotimi Abu, My salesman, everyone was pleasant, professional, knowledgeable and friendly. I would not hesitate to refer anyone to this dealership. I have to say again, THANK YOU ALL FOR SUCH GREAT SERVICE!!! My experience was , for me, surreal. I did not think I would leave with another car using my last leg car as a trade, but they worked it out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Greetings Ellen, Thank you "Happy, Satisfied Customer" for the great 5 Star review about your sales experience at Quirk Nissan. We appreciate the compliments and your business. Regards, Tom M., Quirk Auto Dealers.

The Worst! Bait and Switch!

I was looking for one vehicle (Rogue) they had and one only. Specifically because it had a rare third row option. Utilizing todays car shopping options, I researched online and found the car I was looking for at Quirk. I called Quirk and spoke with Shirley. I explained what I was looking for and described a trade in I had (even gave VIN#) Shirley then tried to fast talk me into coming down and looking at the vehicle I was interested in. I explained how I knew what I wanted and how much I was willing to offer over the phone. I explained I lived an hour away and didn't want to waste anyone's time by driving there for no reason. She was more than happy to have "sales manager" Sean call me back. Sean called a half hour later. Sean had non of the information I gave Shirley. I had to go over everything with Sean now, trade, VIN#, etc...Sean talks price and we come to a round about number which I agreed to. I made an appointment to come drive and make an offer on the car (one again, they only had one of the type I wanted). Shirley and I make email contact on 2 occasions (verifying my appointment). I explained I would be there after I get out of work and head up around 3:30. I start the hour drive to Quirk. However now my drive is even longer because of a BAD SNOW STORM. I'm running about 10 minutes late. Who calls my cell phone at 3:34 to verify I'm coming, Shirley. I tell her I'm running late because of the storm, but I'm on my way. I enter Quirk, explain I have an appointment with Shirley or Sean. Salesperson brings Shirley out, we shake hands and she passes me back to salesperson, telling me he is one of their "Rogue specialist". I am now asked all brand new questions again. Salesperson has none of my prior info. given to Shirley or Sean. I give him info. Salesperson informs me within a minute, they SOLD that car. Not believing he was correct, I asked him to check again, explaining my correspondence and appointment. He returns and explains the car is sold. Looking out the window at the SNOW STORM I just drove in and now have to drive home in, I can't believe it. I ask to speak to Shirley. Shirley doesn't return to speak with me. Instead "sales manager" Keith (I think he was a Keith) comes over. I go over my whole appointment story. He apologizes. However I am not happy with just an apology. I wanted an explanation as to the reason I made an appointment, spoke with a manager, drove over an hour in a storm, spoke to an associate while I was driving in the storm to verify I was coming in the storm to drive a specific car. Sales manager then blames it on a lack of inventory removal from the internet. I am fine with that, I'm even fine with them selling the car, good for them. I am not satisfied that my appointment was verified 3 TIMES, when the car wasn't even there. I would of thought one of the 12 or so people sitting there doing nothing would of been asked to get the car ready for a customer coming in. I say this because there were no customers in the building but me, but plenty of sales personnel (SNOW STORM). Sales manger then tries to appease me and offers me a "left over 2014 Pathfinder" at "100 dollars over dealer cost" if I like it. That's fine and dandy. However the Pathfinder is at least 5000 dollars more than the Rogue, and out of my range. Then the Pathfinder they bring out is the one with all the options (more $$$). I feel I was the victim of a BAIT and SWITCH. The car wasn't there, they got me into the building, then tried to sell me a much more expensive "left over" vehicle. I asked for a phone call from the "Sales Manager". It's been over 2 days and there has been no attempt by Nissan, to email or call me. With todays easy way of car shopping, you can do all your research online and find what you want and for a price you want. This doesn't work when Dealerships try to use old techniques of LYING and selling you something you don't want. Don't waste your time here. Or do waste your time! Up to you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Nasar Bokhari

on February 6th i bought 2015 Nissan Pathfinder SL .they are very very good i was feeling like i am dealing with family member very grate experience i love to go back again and again spicily sales person Muhammad was very nice very help full .Best price Best Peoples

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for writing a 5 Star review about your sales experience at Quirk Nissan. We'll be sure that Muhammad knows about your compliments. We are glad that we were able to make everyone so comfortable. Thanks again for your business. Regards, Tom M., Quirk Auto Dealers.

felt very comfortable

Steeve Cantave the sales associate was very friendly and listened to me telling him everything i was looking for in a car. He found just the one I was looking for. Thank you, I love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for the positive review regarding your sales experience at Quirk Nissan. Steve is a great listener which is a sure sign of a professional. We'll be sure he knows about your compliments. We're thankful that you are enjoying your car. Lastly, thanks for your business. We appreciate it. Regards, Tom M., Quirk Auto Dealers.

Excllent Review Quirk dealership

Wanted to send a note to the dealership thanking them for their great service in buying my new Murano. Because of the change in design with this model this year, the effort could have been far more difficult. I have purchased a car from this dealership before and have found it easy to work with and positive in every aspect. Pedro Aponte did a great job in showing me what was available among the 2014 Murano models. He showed me the 2015 also, but I decided on taking a 2014 because the discounts were amazing. Much better that other dealers I checked with. Jerry and Wilfredo provided great advice and really n=knew the numbers and how to give me a great car as an outstanding price. They were helpful in all regards, showing how the navigation and cell phone system worked. The car was in perfect condition on delivery. It's a great car. There was allot of follow-up to make sure everything was going well with the car. Pedro called me three times an all worked to get everything perfect financially. I highly recommend this dealership. It is positive, honest and truly committed to giving the customer a good deal fanatically and making sure the customer is satisfied. Thank you all....Bob Hilliard

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings Bob, Thank you for writing a "5 Star" review about your sales experience at Quirk Nissan. We appreciate your repeat business. We'll be sure that Pedro knows about your kind words. We think that following up after the sale is just as important as the sale itself. We're thankful that everything worked out "perfectly". Thanks again. Regards, Tom M., Quirk Auto Dealers.