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Acura of Peabody

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (70 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (70 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Peabody from DealerRater.

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Great Service

The service team is experienced and focused on a positive customer experience. I've developed good rapport with the team who understands the car and provides personalized recommendations. The service team is my primary reason for selecting this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Easy in/ easy out

Nice place to buy a car and have it serviced Almost does not feel like a dearlership except for the usual, "Let me speak to my boss about that request" That's just the MO for all dearlerships

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A Great Dealership & a Terrific Salesman

I?ve purchased four Acura vehicles from this dealership and I am obviously very pleased with the experience. David Hepworth is a terrific sales rep and the dealership also is fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I always use Peabody Acura for Service

As always, things were easy peasy as always with my B1 service. I Always come back because of the ease of booking an appointment online and ability to just chill and get work done in one of your offices upstairs, which doesn't really take a long time. Their service prices are comparable to any regular service garage, and I get the comfort knowing they know my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Acura Peabody

It's not often I get excited about an oil change, but after the service I received from Ben & team at Acura Peabody, I can't wait to go back! When I arrived at Acura for an oil change, I seized the opportunity to ask Ben a myriad of questions about my car. He quickly addressed my questions and concerns, and helped me understand the services necessary to keeping my car running smoothly. Ben was hospitable, knowledgeable, and welcoming--and he never tried to sell me anything I didn't need. Ben is a true asset to the team at Acura Peabody, and I would recommend this place to anyone! Thank you for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing Customer Service

I bought a car here last year. I have had most of my repairs and service done here. Even though I live so close to Acura of Boston, I drive the 45 minute to Acura of Peabody. Acura of Peabody has better facilities and exceptional customer service. Holly O'Connor is my favorite person to deal with and she will have you in and out in a loaner quickly. Some Acura dealerships fall short in providing the level of service and amenities expected from a luxury car brand. This dealership meets those high standards. I always leave Acura Peabody happy and would definitely buy my next car from them as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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One of the best places to go for service

I regularly have my Acura TSX serviced here, and now also my RDX. I've never been dissatisfied or disappointed. After I had my TSX serviced I noticed the service technician bolted my washer fluid resivoir for me, it was loose since I purchased the vehicle and to me it's the little things that matter most, and their attention to detail is top notch. I usually work with my service advisor Rick and he is always very courteous and friendly, my TSX had an issue with the A/C and Rick was able to keep me within my budget for the fix, I was also very pleased with the courtesy vehicle I was able to use while mine was in the shop. I'll definitely be coming back and hopefully to I'll be able to use a new 2018 TLX next time :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ellen from Cape Cod

Excellent service from financing, trade in, registrTion transfer, and car explanation. Would highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Much better than Acura of Boston

In and out in about 10 minutes with a loaner. Can't get much quicker. Very impressed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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ACURA RDX

Super service. Quick, with very knowledgeable supervise. Very courteous, and super efficent. Explained the re Air work. Could not have been happier and more satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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