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Acura of Peabody

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (70 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (70 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Peabody from DealerRater.

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Recall - Awesome Experience

I am new to this dealership but I absolutely love it and will definitely be making the trip to this dealership in the future. I live in Boston and travelled to this location due to the amazing reviews. My TSX recently had the airbag recall. I called this dealership and I had an appointment the next morning. It took less than 90 minutes to repair along with a complimentary wash, vacuum and service check. The staff is friendly and there was plenty of complimentary breakfast items to choose from along with a tv which made the time go by fast!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Retired Businessman

Having been a customer for many years, the dealership has never disappointed us, and, they did not this time. Our work was done as promised and at a price we felt was an excellent value.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A+ All around

I have bringing my MDX for regular maintenance to his location since I purchased it last summer. All my experiences have been great, service advisers are very polite and knowledgable techs do an amazing job as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience buying at Acura of Peabody

We were treated professionally by Tom Roe our salesperson. Things went very smoothly and it was a pleasant experience. Tom knows the car very well and can explain all the features and options in a simple way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealer - Excellent Sales Rep

I worked with Jim and he is the best sales rep ever! If you want a low pressure very comfortable sales experience I implore you to visit Acura of Peabody and ask for Jim. These guys rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review of long-term customer of Acura of Peabody

Excellent facility and service operation.Outstanding customer attention, many high quality features. Main criticism is that services are relatively expensive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Great service - great people and very accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would recommend

They do a great job from customer service through repairs. Sometimes it takes longer than anticipated, and sometimes they hit you with a big expensive list of recommended repairs that can feel overwhelming. But they are thorough and I would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Holly on the service team made my experience enjoyable. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A very good buying experience thanks to Ted Poulos

I previously owned a MDX I love the sturdiness of this vehicle and how comfortable I felt driving it and wanted the same in my next purchase. I came across the RDX which was a smaller version, I wasn't sure that I would like it , but once I got behind the wheel the fit was just right. I had a great experience with Ted Poulos a wonderful gentleman and a pleasure to work with he was very friendly and professional. He was very informative really took the time to explain everything and made sure that I got into a vehicle that I really wanted. This was a very pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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