Nucar Toyota of Norwood

Rude service advisor who lied about pricing and discount offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the price was much higher then originally told over the phone even after the discount coupon we had, he did not wanted to discuss further about the facts with my wife saying I am very busy?? Don't trust them anymore.

This dealership is very unprofessional and rude. The sales manager asked a full credit card information to process a refund to a customer, which are not legal to hold customer’s deposit. They were trying to give customer a hard time when they wanted their deposit back. This sounds a scam when they asked for a full credit card information to process a refund.

Purchased a used vehicle. Before I was able to pick it up they cancelled the sale. The vehicle didn't pass safety inspection. Its been over a week and they won't refund my deposit because the credit card I used was cancelled because of fraud they want a letter from the bank stating that. My bank said we don't send letters like that. Now im out my deposit.

I gave Mark Greenberg a deposit and he would not refund it the very next day.

Dishonest and Unprofessional Experience – Buyer Beware This was hands down the most dishonest and unprofessional dealership I’ve ever encountered. I was repeatedly misled about a vehicle’s availability, only to be told it was “suddenly” sold — after I made arrangements to see it. Then, I was pressured into looking at another car that was offered at a completely different price than what we had originally discussed. To make matters worse, my vehicle registration was removed from my car during the visit and never returned. That is completely unacceptable and feels intentionally shady. This dealership is the exact reason why people dread buying a car or dealing with salespeople. The level of disrespect and bait-and-switch tactics used here is appalling. Do better. Seriously. **Update - I called the number you provided in response to my google review and was disappointed that not only did the phone ring and go to voicemail the first time, and third time I called but the second time that a woman picked up, she was incredibly rude and completely unprofessional. I encourage you to listen to your recorded line, it was shortly after noontime today. You can also ask her for my phone number, as she took it down, but I have very little faith that she passed my message on. This second experience with this dealership continues to track with the outlandishly poor customer service and professionalism.

Dishonest and Unprofessional Experience – Buyer Beware This was hands down the most dishonest and unprofessional dealership I’ve ever encountered. I was repeatedly misled about a vehicle’s availability, only to be told it was “suddenly” sold — after I made arrangements to see it. Then, I was pressured into looking at another car that was offered at a completely different price than what we had originally discussed. To make matters worse, my vehicle registration was removed from my car during the visit and never returned. That is completely unacceptable and feels intentionally shady. This dealership is the exact reason why people dread buying a car or dealing with salespeople. The level of disrespect and bait-and-switch tactics used here is appalling. Do better. Seriously. **Update - I called the number you provided in response to my google review and was disappointed that not only did the phone ring and go to voicemail the first time, and third time I called but the second time that a woman picked up, she was incredibly rude and completely unprofessional. I encourage you to listen to your recorded line, it was shortly after noontime today. You can also ask her for my phone number, as she took it down, but I have very little faith that she passed my message on. This second experience with this dealership continues to track with the outlandishly poor customer service and professionalism.

I bought my 2019 Camry in July of 2024. They didn't get out the stain on the seat they promised to take care of. They tried to give me a bad key. They promised to make arrangements to get a new key. I still only have ONE key for this car. I live over an hour and a half away from Nucar. I can pay over $350 to get a new one. I would need an appointment and have to spend time at the dealership while they program it. My local dealership isn't sure they have a matching key. I'd have to call their parts department to find out. It's just a pain and process to fulfill THEIR broken promise. DON'T trust them.

Kevin was very friendly and professional! Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new wheel lock key also. The whole staff seems to be on the same page, Top notch people and facility. Highly recommended!

This dealership should be avoided at all costs. I worked with "David" who had total incompetence towards his job and procedures in place. He first delayed the closing of the transaction a few days after wrongly assuming that my check for the down payment had been sent. All he had to do was ask me if I sent a check (I know I didn't). Instead he waited and I only found out through my insurance agent because they needed certain documents to process my insurance. I eventually purchased the car and after 10 whole days I still never got word about my registration. When I called I was told the registration was available 9 days before this. Since I had no registration in my vehicle my car was illegal after 7 days. The dealer's response was, "well the car is already registered". I then asked if the dealer was okay paying my fines and penalties every time I got pulled over for having no inspection sticker and no registration in the vehicle and their response was, "of course we would pay that". It was laughable. This puts both me and the dealership at legal risk. What if I never called after 10 days? How long was the dealer willing to wait to inform me that my registration was available right away after purchase? I then demanded to talk to the sales manager (after the initial person I contacted tried to prevent me). I told them of the situation and they said that the sales rep was "new", which is not an excuse to which they agreed. I was then asked what they could do to rectify the situation. I said "a few hundred bucks, or carpet floor mats that my salesman promised me and lied about". I was told they will "let the dust settle". It's been over a month and still nothing. This translates to: "we're hoping you will forget about this after a few months and not keep pushing us about this". Lastly, on an unrelated note, two couches on the entire salesroom floor is not enough space to keep crowds of people waiting for service or buying a car. I ended up waiting in the way corner of the floor at an unused desk. A salesman approached me and said, "this space is for customers, I have a customer coming now". Am I not a customer? Not only that this "customer" that was supposedly coming never showed. I was staring at the empty desk for an hour and a half afterward. The salesman just wanted a power trip to say he got me to move.

They are an example of why people hate car shopping. I had a confirmed appointment to test drive a car. I was very clear that I did not want to discuss buying, but just wanted to test drive the particular model. When I got to the dealership, they weren't prepared and had me sit with someone who started the normal sales talk. The car wasn't ready and they just wanted to use the typical "suede shoe" sales approach. I regret having anything to do with them.