Viti, Inc.

Hi Arlene, Thank you for taking the time to leave this great review for us! We are so glad to hear that we've been able to make your buying and servicing experiences so smooth! If you ever have any other questions or concerns, please feel free to give us a call at any time.

Hi Matt, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that Ray and the rest of the service team were able to make the repair process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

Hi Marc, Thank you for taking the time to leave this awesome review for us! We appreciate your feedback, and we thank you for choosing us for all of your servicing needs. We look forward to continue doing so for many years to come! As always, if you ever have any questions or concerns please give us a call at any time.

Hi Amos, Thank you for leaving this review for us! We greatly appreciate your feedback. We are glad to hear that we were able to make your service as quickly and smooth as possible! If you ever have any other questions or concerns, please feel free to give us a call at any time.

Hi Joshua, We are sorry to hear that you are still unsatisfied with your purchase experience from our store. However, upon looking into the details myself, it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention. As a matter of fact, in consideration of the distance between us, we opted to pay your local Mercedes-Benz dealership to make the repairs and help streamline the process for you. That being said, we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired. We do not think it would be appropriate to rebut your comments with the facts as it would require us to disclose personal details about your transaction. Considering our Management Team has had multiple conversations with you, we do not feel that there is anything more we can do. We wish you the best of luck. Bill Andrews Business Development Manager

Once again, the best that you guys at Viti Mercedes-Benz actually have to offer is to some how attempt to bring the focus to the “idea” that the customer is wrong by saying things like: “it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention”, along with “we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired”. What a horrible joke. So let’s start with the first of your meaningless rebuttals of: “it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention”. This is simply untrue because of how one of the items that I brought to your sales team’s attention was the fact that you guys advertised this vehicle as coming with the “Sport Package” & you guys even advertised this vehicle as being equipped with 18” AMG rims, of which it clearly was NOT. Taking this into consideration, you guys actually did NOT make “every effort to satisfy“ my needs or correct the minor issues that I stated needed attention. On top of this point, I don’t think that selling a consumer a vehicle which poses a safety concern (i.e. driver side visor mirror cover dangling directly in the line of vision) is “minor” at all & neither is having a panoramic sunroof that’s non-functional. Now for the second point of your rebuttal: “we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired”. Exactly what do you find “opinionated”? And exactly what “inconsistencies” are you speaking of? The fact of the matter is that you guys blatantly lied to me, knowingly & willfully deceiving me without cause or justification. When I specifically asked about the sunroof & rear sun shade, you guys specifically told me that you would get back to me after you guys went out to check them. Then, I got an e-mail stating that they were both in working order, when the fact of the matter is that the sunroof was NOT. This is not an “inconsistency” or an “opinion”. And what about the issue that I mentioned about: #5) I very specifically informed every single person that I spoke with that I already secured financing & that I did NOT want my credit to be ran for the purposes of receiving financing. • Despite informing every person that I spoke with, from the sales associate to the finance associate & all the way to the management that I spoke with, telling them verbally & via e-mail that I already secured financing & that they specifically did NOT have my permission to run my credit for the purpose of obtaining financing, they completely disregarded what I had to say, as they blew me off & chose to knowingly & willingly break the law by running my credit through 5 or 6 different financing companies. Again, I ask: What about you guys knowingly & willfully breaking the law is “inconsistent” or “opinionated”. I don’t understand how you justify, defend or brush off the facts of how you guys treated me as a customer. WAKE UP...!!! I have the emails to prove my claims, along with the print out of everything that your listing for this vehicle specified. And yet you have the audacity to argue & once again make it seem like the customer (ME) is to blame for your immoral business practices. You should be ashamed of yourself. By the way, I left a message on your phone asking you personally to call me back & you made the choice not to do so. But hey, I’m sure you were just busy, too busy to listen to the valid points & concerns that I had to share. After thinking about it, I guess if I were you, I wouldn’t want to listen about how your business BREAKS federal law either. It’s appalling to think that you would be so willing & eager to blow me off without even so much as attempting to seek an acceptable resolution to the valid complaints & concerns that I have. So, as I stated in my initial review, I will make my way up the chain of command (all the way to the owner if needed) to make sure that everyone knows about the harsh treatment that you guys subject your customers to. What A Horrible Joke, Joshua

Hi Pmank, Thank you for taking the time to leave this review for us! We are glad to see that we were able to make the emergency repair easy and painless to get through. If you ever have any other questions or concerns, please feel free to give us a call at any time.

Hi Mike, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and continued loyalty over the years. We are glad to hear that we have been able to exceed your expectations each time, and that you got a free donut from it, too! If you ever have any other questions or concerns, please feel free to give us a call at any time.

Hi Arlene, Thank you for taking the time to leave this review for us! We are glad to hear that Danny has been able to expertly take care of you for all this time. We look forward to continue servicing you for the future!

Hi RD, Thank you for leaving this review for us! Sue is a great part of our team and we're glad she took such great care of you throughout your service with us. If you ever have any questions or concerns, please feel free to give us a call at any time! We look forward to continue servicing you in the future.

Hi John, Thank you for taking the time to leave this perfect review for us! We are very glad to hear that Russell has taken great care of you over the years. We strive to always provide the best service, and we thank you for continuously choosing us for your servicing needs. As always, if you have any questions or concerns, please feel free to give us a call at any time.