Reviews
Mike is always super helpful and makes all of our service
Mike is always super helpful and makes all of our service needs seamless and quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Brian delivers excellent customer service.
Brian delivers excellent customer service. Glad I brought our vehicle to Jim Ellis for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Expect the Best! Service Manager Mr. David Theriault
I arrived to inquire about having a trim piece replaced.
I arrived to inquire about having a trim piece replaced. I was directed to Ellis collision center. Upon arriving at the collision center I was told that particular repair was done at the dealership. I then had to return to the dealership to continue the process. Not a very productive use of my time.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Service advisor is great.
Service advisor is great. Unfortunately my car was forgotten about when I brought it in for service. I Was told the repair would more than likely be done the same day I dropped it off, but they didn’t start working on my vehicle until mid-day of the following day, apparently it kept getting re-assigned to different technicians. It was a bit frustrating having to be without my car for 2 days for what was a 1-2 hour repair.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and apologize for any inconvenience caused by us. We hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
My entire experience was seamless and professional.
My entire experience was seamless and professional. I felt genuinely at home, embraced as part of the family. It was truly unforgettable and exciting! A big thank you to Jaylan and Kalo! I wholeheartedly recommend them to anyone looking for a fantastic vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team, Melody. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
I never received an OWNERS MANUAL with the vehicle.
I never received an OWNERS MANUAL with the vehicle. Instead there was an OPERATORS MANUAL, which is worthless to me. So I had to purchase an owners manual from HELM for $80.00. A vehicle with a MSRP of $88,970 should come with an owners manual just like all the other Tahoes/Chevrolet vehicles I have purchased in the past.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss this issue. We would appreciate the opportunity to see if we can turn this around for you! Expect the Best! General Manager Ralph Sorrentino
Jaylan and Mr.
Jaylan and Mr. Kaylo did an outstanding job for me. They were professional, knowledgeable, listened to all requests and went the “extra mile” for myself and Jeff who assisted me with this purchase! We drove from Nashville TN to Atlanta just to get the car from Jaylan and Jim Ellis Chevrolet. I cannot say enough praise for this team!!! I would recommend them to anyone looking for a Chevrolet car. Finally Jaylan got everything downloaded for me and even made sure the car was detailed and filled with gas knowing I have a long trip back to Nashville…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jaylan and Kalo delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Great service writer always helps us!
Great service writer always helps us! Great customer support and service. We really trust Jim Ellis dealerships! This is our second purchase from Jim Ellis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Another wonderful experience at Jim Ellis Chevy service
Another wonderful experience at Jim Ellis Chevy service department! Great team work to deliver excellent customer experience!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your service experience with us! We're happy to hear it went well and truly appreciate your feedback. Expect the Best! General Manager Ralph Sorrentino
Always responsive Good customer service over all
Always responsive Good customer service over all customer satisfaction is his goal. Thank you from city of Atlanta fleet services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault