Reviews
eli’s was great.
eli’s was great. vlad is great. i just hope i stay with chevy when i trade my tahoe in. right now its lexus. but maybe chevy sales can get in the game.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
Very efficient and responsive.
Very efficient and responsive. We will definitely use Jim Ellis Again. People were very nice too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review, Will. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Excellent service trip to the dealer.
Excellent service trip to the dealer.All of the employees were friendly and smiling. My service weliter was excellent ands kept me informed several times. The customer lounge was great. I’m glad I bought my car from Jim Ellis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Eric. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again! Expect the Best! Service Manager Mr. David Theriault
Mike is always super helpful and makes all of our service
Mike is always super helpful and makes all of our service needs seamless and quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Brian delivers excellent customer service.
Brian delivers excellent customer service. Glad I brought our vehicle to Jim Ellis for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Expect the Best! Service Manager Mr. David Theriault
I never received an OWNERS MANUAL with the vehicle.
I never received an OWNERS MANUAL with the vehicle. Instead there was an OPERATORS MANUAL, which is worthless to me. So I had to purchase an owners manual from HELM for $80.00. A vehicle with a MSRP of $88,970 should come with an owners manual just like all the other Tahoes/Chevrolet vehicles I have purchased in the past.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss this issue. We would appreciate the opportunity to see if we can turn this around for you! Expect the Best! General Manager Ralph Sorrentino
I arrived to inquire about having a trim piece replaced.
I arrived to inquire about having a trim piece replaced. I was directed to Ellis collision center. Upon arriving at the collision center I was told that particular repair was done at the dealership. I then had to return to the dealership to continue the process. Not a very productive use of my time.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
My entire experience was seamless and professional.
My entire experience was seamless and professional. I felt genuinely at home, embraced as part of the family. It was truly unforgettable and exciting! A big thank you to Jaylan and Kalo! I wholeheartedly recommend them to anyone looking for a fantastic vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team, Melody. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Jaylan and Mr.
Jaylan and Mr. Kaylo did an outstanding job for me. They were professional, knowledgeable, listened to all requests and went the “extra mile” for myself and Jeff who assisted me with this purchase! We drove from Nashville TN to Atlanta just to get the car from Jaylan and Jim Ellis Chevrolet. I cannot say enough praise for this team!!! I would recommend them to anyone looking for a Chevrolet car. Finally Jaylan got everything downloaded for me and even made sure the car was detailed and filled with gas knowing I have a long trip back to Nashville…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jaylan and Kalo delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Service advisor is great.
Service advisor is great. Unfortunately my car was forgotten about when I brought it in for service. I Was told the repair would more than likely be done the same day I dropped it off, but they didn’t start working on my vehicle until mid-day of the following day, apparently it kept getting re-assigned to different technicians. It was a bit frustrating having to be without my car for 2 days for what was a 1-2 hour repair.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and apologize for any inconvenience caused by us. We hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault