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THE COLLECTION

(723 reviews)
Visit THE COLLECTION
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 10 awards
2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 927-6305 (888) 927-6305
Used (866) 852-1513 (866) 852-1513

Reviews

(723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of THE COLLECTION from DealerRater.

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New Car Lease

Very helpful! Great customer service and knowledgeable on the product she’s selling! Will do business with her and the collection again!! Great job Guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your loyalty! Thank YOU!

R8 Spyder joy ride..review worse than Poor!

This is a multi brand dealership with careless care for the Audi flagship R8 Spyder. Went for 8am service advisor says oh we are backed up 3 days! I asked why did you ask me to come in then?? You know I don’t like anyone driving it as you must do 1 mile fir the oil change. Said well we have to put in the basement will look at it ASAP. I advised him the day before I have to be out by 3pm, Tells me rivets have to be drilled to remove bumper to access modules will need a week on the flier apart to wait fir parts from Germany.. Car stayed in basement no oil change nothing so decided something did not feel right, picked up found radio station in hip hop 2 miles driven when they know well no oil change was done.. In the end stay away if you love your car! Decided to call other dealers specific to Audi, Boy!! Like a used car dealership vs a Rolls Royce dealership, floors at Audi are spotless team great ALL professional they tell you what’s wrong, no rivet drilling!! Gosh a nightmare of xx as they think they are so great know it all’s when really it’s a facade. Not someone who likes to hurt the owner though this is Audi’s Top car and they treat you with no respect towards the car or to the owner,, Scary service department, After I got in and drive away the radio was off satellite in FM so they had time to put the top down drive the heck out of it and waste your time by doing nothing no oil no repair and my god the solution of leaving a 200k car apart in their dirty service department while it’s not necessary because they don’t know what they are doing was the clincher, Left 3 voicemails 3 texts if my displeasure and not a peep.. Hope this saved an Audi customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Amazing experience

I had an amazing experience during the process of buying my new Audi TT 20 Anniversary last Wednesday. Rick Duarte was fantastic and very professional and the manager too. So, I will recommend to all my friends to visit your showroom when are interesting of a nice and important vehicle. Thanks again. Juan Manuel Barreiro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Juan, thank you for leaving such a great review. Enjoy your TT! we are always here for you. - From your friends at THE COLLECTION

SQ5 Lease

Just leased an SQ5 from the collection in Coral Gables and the experience could not have been better. Working with Danielle and William was an absolute pleasure. The entire transaction took approx 15 days to negotiate and get to the price/budget I was looking for. I went on month end and truly made the deal perfect. We highly recommend checking the collection when in the market for a new Audi. In particular, visit Danielle F. and William F. Both are truly professional people and will not pressure to buy unlike other specialists. Thank you!!! We love our new SQ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. We are so pleased to hear about your experience with Danielle and William. Enjoy your dream car!

SQ5!!

Just leased an SQ5 from the collection in Coral Gables and the experience could not have been better. Working with Danielle and William was an absolute pleasure. The entire transaction took approx 15 days to negotiate and get to the price/budget I was looking for. I went on month end and truly made the deal perfect. We highly recommend checking the collection when in the market for a new Audi. In particular, visit Danielle F. and William F. Both are truly professional people and will not pressure to buy unlike other specialists. Thank you!!! We love our new SQ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review!

Happy 1

Truly fantastic and extraordinary service and guidance from Steve Barman. He paid much attention to detail and kept me abreast during the entire process. His easy going style placed no pressure on this buyer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We look forward to working with you in the near future.

Go to the best when you want the best!

Carlos made this buying experience quite pleasant and easy. That is saying a lot as I live in New Orleans and bought my Audi Q7 in Miami.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review!

Helpful salesperson

Great staff, they really take time with you and explain you options and features. They don’t rush you, great support. The salesperson really earned the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sending you a big THANK YOU!

Mariana is the best

Mariana’s customer service is the best! I wouldn’t buy a car from anyone else! She is friendly and very knowledgeable and made buying a car a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Lilly. Enjoy it to the max and remember we are always here for you.

Great customer Service

Mr William Fernandez and Luis Tour were professional, friendly and provided excellent service and help with my purchase. I am so happy with my new car and thank you guys for the awesome experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review!