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Cross Chrysler Jeep Fiat

(2,029 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,029 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Outstanding Sales and Services

I bought a used Jeep Wrangler from Cross Chrysler. They are the friendliest dealership I have ever dealt with. Outstanding prices, salesmanship and service. Best dealership around. Hats off to Chris Gabehart, salesman, for making my car buying experience excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You're so welcome, Eric! We'll be sure to share your kind words with Chris. Congratulations on your new Jeep Wrangler; please come back at any time.

Cross Jeep and my sales representative (BJ Cornell) made...

Cross Jeep and my sales representative (BJ Cornell) made the sight unseen purchase of a used vehicle and trade-in of previous vehicle a smooth transaction. Despite living in Indinapolis BJ ensured I had all the right information to make an informed decision. When I arrived, my new vehicle was cleaned and ready for delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for the kind words! We'll be sure to share your compliments with BJ and our team. It was a pleasure working with you. Congratulations on your new vehicle! We welcome you back anytime!

Great Trade Experience

Working with Matthew Beard we had a great experience. Almost all our communication and trade was settled through, email, text or phone. We hit the price we wanted and found the Jeep my wife was looking for. Only took about 30 minutes at the dealership once we were ready to trade. Excellent communication and experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know that your experience went well, Rob. Please know that we are here to assist at any time. Congratulations on your new Jeep. Come back and see us again soon.

Time to trade

Working with Matthew Beard we had a great experience. Almost all our communication and trade was settled through, email, text or phone. We hit the price we wanted and found the Jeep my wife was looking for. Only took about 30 minutes at the dealership once we were ready to trade. Excellent communication and experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! We will be sure to thank Matthew for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

Great experience, courteous, efficient and accommodating....

Great experience, courteous, efficient and accommodating. My positive experience was their top priority. I was in and out of the dealership, trading my wrangler for a new grand Cherokee, in just under 2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is very important to us. Thank you for letting us know that your needs have been met. You are invited to visit at any time.

Shawn truly is great at his job; excellent customer...

Shawn truly is great at his job; excellent customer service, patience, honesty, speedy response time and follow through. Buying a car is incredibly stressful and many of my experiences in the past with salespeople have added to that anxiety. With Shawn, I never felt pressured or hustled in any way and I truly felt that he always had my best interest in mind. I can’t recommend him or this dealership enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We will be sure to thank Shawn for providing you with an outstanding level of care. It's a joy to know of your great recommendation for us. Let us know if we can assist you again with anything else. We are here to help!

Great service! Shawn Lopes was helpful and accommodating....

Great service! Shawn Lopes was helpful and accommodating. I appreciated his patience throughout the decision making process. I feel like I got a good used Jeep at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback. We'll be sure to thank Shawn for being so helpful and accommodating. Congratulations on your Jeep! Please do not hesitate to reach out if there is anything we can assist you with. We are here to help and we hope you enjoy the Jeep.

Best buying experience ever!

Chris Gabehart was our salesmen and he made the entire experience so easy and so pleasant. We drove two hour to come to this dealership and it was worth every minute of it! Thank you so much Chris!!!! God Bless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We will pass along your gratitude to Chris, Melissa. Thank you for shopping with us and for leaving your feedback. It would be great to assist you again.

We worked with Matthew Beard. He was very knowledgeable,...

We worked with Matthew Beard. He was very knowledgeable, especially when we were not sure what we were looking for exactly in a Jeep. He produced several he thought we would be interested in, and showed us every one we wanted to look at as well. He recommended we test drive each version we looked at to get a feel for how each vehicle handled and felt while driving and he helped us find the best Jeep product in exactly all the parameters we were looking for. He stayed late to ensure our buying process was completed properly and quickly. The finance department was terrific and easy to work with as well. Matthew even saw that we went the wrong direction upon driving off the lot and followed us out to point us where to go! We have already recommended Cross and Matthew to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep. Matthew will be very happy to see that you are satisfied and recommending his services to others. Thank you for choosing us to assist you with purchasing your Jeep. Let us know if any questions or concerns arise.

Fantastic Experience!

We worked with Matthew Beard. He was very knowledgeable, especially when we were not sure what we were looking for exactly in a Jeep. He produced several he thought we would be interested in, and showed us every one we wanted to look at as well. He recommended we test drive each version we looked at to get a feel for how each vehicle handled and felt while driving and he helped us find the best Jeep product in exactly all the parameters we were looking for. He stayed late to ensure our buying process was completed properly and quickly. The finance department was terrific and easy to work with as well. Matthew even saw that we went the wrong direction upon driving off the lot and followed us out to point us where to go! We have already recommended Cross and Matthew to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new Jeep. Matthew will be very happy to see that you are satisfied and recommending his services to others. Thank you for choosing us to assist you with purchasing your Jeep. Let us know if any questions or concerns arise.