Reviews
Great experience
I had heard great things about Dan Cummins...I am so glad I looked at their lot. Luis Hernandez was very informative, detailed and a great sales person. Overall a wonderful experience. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping at Dan Cummins! We appreciate the 5-star rating and are so happy to hear you enjoyed your experience. Please don't hesitate to reach out if you should ever need additional assistance.
WONDERFUL EXPERIENCE
Finding a car is difficult but even more difficult when it’s your FIRST car. The experience was great! All my questions and concerns were answered and the car is beautiful! Very high quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping with us, Jacque! We are pleased to hear you had a wonderful first car buying experience. Please don't hesitate to reach out if you should ever need additional assistance.
Poor customer relationship
I am a previous buying customer who returned for another purchase due to being fairly satisfied the first time but this time they acted like they could care less about my business. They were unwilling to work with me and actually asked me what I was doing there. I felt insulted. I left there and went to another dealership and purchased almost the same vehicle at a much better price. I actually recommended Dan Cummins to friends but I will not do that again nor will I ever go back. They are a big dealership and my business will not be missed I am aware of that, but I feel they should realize that all customers matter.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Josh, we regret to hear your feedback and are disappointed your experience did not feel the same as in the past. We work to provide consistency with all of our customers. Please feel free to reach out to me directly to discuss your visit further. I can be reached at 859-987-4345 ext:462
Malibu
We purchased a chevorlet Cruze with chuck which we didnt like and then when we came back for the recall we were put in a malibu which my husband like so we decided to give the dealership another try with a new sales men. We then delt with Chris fletcher and had a very positive experience he was able to answer all my husbands questions and we have since got 3 cars there now.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for giving Dan Cummins another try! We appreciate your business & are so happy to hear you enjoyed working with Chris. If you should ever need additional assistance please let us know.
Professional and Friendly
No hassle which is hard to find in buying vehicles. Great experience, will definately be back, nice family environment! Keep up the great work! Love our new truck!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new truck! We are so happy you chose to shop with us for a 5-star buying experience. Please don't hesitate to reach out if you should ever need additional assistance.
Best experience I have had in years
I had recently came across health issues and needed a lower payment. Robby leet worked for over a week to get me a nice new truck and a payment way lower than I had. This deal was way better than my current truck I had. I completely would recommend Robby leet to anyone that could need a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We are so happy to hear Robby could get you into a truck with a better payment. We appreciate your business. Wishing you the best! If you should ever need additional assistance please don't hesitate to reach out.
Yes it was a good day
It was a very fast and enjoyable sell we got what we though was a very fair deal with out a lot talkinging back and forth
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the 5-star rating! We are happy to hear you enjoyed a hassle-free car buying experience. We appreciate your business & look forward to the opportunity to serve you again in the future.
Never Again..
6 years ago I bought a GMC Sierra from Dan Cummins. It only took 4 and 1/2 hours to do so, which was a bit ridiculous but I love the truck and decided to give them another try. We drove two and a half hours to look at a Ford Ranger that they had for sale. I really like the truck and wanted to wheel and deal on it. We went inside and was seated at which point our sales rep Ozzy told us he needed to help another customer that had been there earlier. As as he was helping them he was paged to the back offices. After sitting there for 25 minutes and not having done nothing at all, my wife and I decided to get up and leave. After we have been gone for more than 30 minutes Ozzy call this and wanted to know why we left. I told him we didn't have all night and that they did this last time we were there. This car dealership is so arrogant but they think they can sell you the car when they're ready. News flash, people have things to do and ridiculous sales tactics are Over the Top. Six months ago I bought my daughter's car from another dealership and from start to finish it only took 20 minutes. I guess I'll be going back to them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mike this is Brian Taylor, the Sales Manager from Dan Cummins. I am sorry to hear about your experience at Dan Cummins! That is NOT the Dan Cummins way! I would like to talk to you and see what we can do to make it right with you. Please call me at (859) 987-4345
honda pilot
excellent customer service,love the used honda pilot i bought and thanks to salesman Walter Johnson for making my buying process so easy.everyone there was so friendly and make my first time buying a vehicle from a lot so easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for shopping with us, Debra! We are so happy to hear Walter could assist you with your Honda Pilot purchase. Enjoy your new ride!!
Luis Hernandez
The staff were very inviting especially our salesman Luis Hernandez. He worked with us to get our lowest payment and treated us like we were actual people not just dollar signs. I would definitely recommend Dan Cummins and Luis!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping with us! We are thrilled to hear that Luis was able to provide you with a 5-star car buying experience. We appreciate your business and look forward to the opportunity to serve you again in the future.