Reviews
Write a reviewFool me once...
Cook Automotive are the worst! They're service is terrible, they kept my husband's car for months when they were waiting on a part for a transmission problem with minimal update on when we would get it back....we had them replace the front tires not even 6 months ago and one of them needs to be replaced again!! We will never do business with Cook again and I advise everyone to do the same.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Emily I am sorry to hear about your experience with our service department. I have shared your review with the service manager. Please feel free to reach me at cookautomarketing@gmail.com if there is anything I can do for you.
Cooks Automotive is awesome
This is my second purchase from this dealership. The staff goes above and beyond to assist you and make you feel very comfortable while you are there. Shawn Monroe and Tony Mosca are at the very tops in there field. I highly recommend Cooks if you are looking for a vehicle. Mike K. New Jersey
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review of Cook Auto Mike. I apologize for the delay in getting back in touch with you. I am happy to hear you are willing to recommend us to your family and friends. Please make sure they mention you as we have a referral program that will put money in your pocket!
How treated, obtaining info
We were treated at all times with courtesy. All our questions were answered honestly, no matter how trivial. If they did not know the answer, they got the answer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Durango
I initially contacted them and gave them a list of what I wanted. They tried their best to do it, but I realized my demands were unreasonable. However Shawn kept in touch and when I was looking for a Durango, they had the best price by far and worked to get my payments where I needed them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice Service
It was nice, the process took forever but customer service was great, facilities were nicely maintained, we were able to negotiate and nice deal and the deal came with free oil changes for the life of the car.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your recent review of Cook Auto. I would like to apologize for your wait time but I am happy to hear you found our facilities maintained well and our customer service at a 5 star rating! We look forward to seeing you in our service department soon.
great experience
We went in just to look at the vehicle but ended up driving away with it. Thanks Ron and Jason!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review Cook Auto! We are happy to hear you were pleased with your experience. This review has been shared with Ron and Jason's management team. We look forward to seeing you in the service department when you come to take advantage of Cook Cares for Life!
Shopping for new Dodge Challenger
I was greeted by Jeff Kessler while looking at a Dodge Challenger. He was very informative and quite helpful in answering all of my questions regarding the car and my options for financing.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your review of Cook Auto Cindy. We are pleased to hear that Jeff was able assist you. Please let us know if you need anything further.
FAKE PRICE!!!!
After adding their "fees" such as recondioning and inspection, the price was up almost $2000 over the Internet price. I would have considered purchasing the vehicle, if the fees were within reason. I find this practice unethical. Please put an accurate price online. It's ok if your price is firm, but don't jack it up
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
Service Center Personnel are awesome
The service on my sunroof was quick and efficient. The employees are caring and friendly. Would definitely recommend Cooks Automotive. I have bought 2 vehicles from Cook Automotive and highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
oil change and small repairs
Our car recently went for a normal oil change and while it was there we had the sun roof fixed due to a mechanical issue. Cook Auto came and picked up our car and brought it back to our home the same day. We are very pleased with the service department at Cook Auto.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. Based on your comments it seems as if you were very happy with your service. I would love to hear more about your experience and why you state you wouldn't refer us to a friend and only gave us 3 stars. Please feel free to contact me at cookautomarketing@gmail.com