Reviews
Write a reviewGreat experience/Very Professional
Great experience getting our car serviced at Cook Auto in Aberdeen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your review of Cook Auto. It is our priority to have excellent customer and your review proves we are excelling.
Bought 2 new cars
After researching prices and cars on cars.com we went in for a look. The salesman was efficient and tried to answer all of our questions but in the end it was the sales manager that made the deal. We traded in 2 cars and walked out with two newer ones. The finance manger was amazing and very helpful in the process. However, the car was given to us without an owner's manual and the wrong key was given to us so we ended up returning to the dealership three more times that week to fix these items. They were extremely helpful in making everything perfect, just wish we did not have to return and they could have gotten it right the first time.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. I apologize for the inconvenience with the owners manual and key. We appreciate that this error won't keep you from recommending us and we hope to see you here while maintaining your vehicle.
Service
I was in and out in no time, My wait time was very short. Very clean facility. Good tech as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review of Cook Auto. We appreciate you taking the time to let us know what you think of us!
Mr. Houston Welch
I really had the worst experience from a car dealership. First, a confrontation with one of your salesman. Then, I gave the information to one of your sales people and never received a return call. I would give a name but that's not who I am.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Pete I am sorry to hear about your experience at our dealership. Please feel free to email me at cookautomarketing@gmail.com if you would like to discuss your situation any further.
Hmmmm....
A few negative reviews and all of the sudden a bunch of great ones start showing up. And they all sound so much alike. What a coincidence. Well, here's my story about this place. Prices are very high after you add in the costs they add on for MD State Inspection and "reconditioning." Twice I was quoted cars there that were two grand higher than the internet price because of these "fees." I went elsewhere and got the same car car two years newer with less mileage over a thousand dollars cheaper. Always call the dealer and find out how much the additional "fees" are before wasting the time on a drive. Have purchased two cars there over the years and ended up regretting it both times. Our service experience was terrible too, every little thing was an all day affair. I'm a lifelong Harford County native and my father told me decades ago to stay from this place. I guess he was right.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to hear about your experience at our business. Our disclaimer states all of the information you need to make a purchase here at our dealership. Please contact me at cookautomarketing@gmail.com if you have any questions.
Quick, efficient service
Cook Auto provides quick, convenient appointment times and service is efficient and friendly. My check engine light came on, they quickly identified the issue and rectified the situation. Thank you Cook Auto!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful staff
I always enjoy my time at cook! The staff is always friendly and willing to go above and beyond to help out. As long as I still have my car I will be going to cook!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Great experience! The sales representative was very helpful and answer all of my question. I walked out with a newer car then I intended on buying!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Cook Team is Fantastic
The Cook team has done a great job for us during recent purchase and service visits for our 2014 Durango R/T and 2013 Charger SRT. They are focused on the customer and very attentive to the details. Sean, Caitlin and the service team as well as Greg in parts, are super to work with and go the extra mile to resolve any issues with your vehicles. If you are located in NE Maryland or Delaware - this is THE place to purchase and service your next Dodge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
best buying experience always!!
This is the 3rd car I have bought here. Always helpful good inventory but can get what you want if not on the lot. I went in again just wanting to look and I doing what I really wanted to trade into. I asked questions all were answered without a run around. Laron was awesome. Love the new 200. Best car I ever owned aron
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase