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Gary Rome Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (347 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (347 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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best service

i never had such a great service as i did at your place j.b. was so helpful in what i would end up leasing hes very good at his job no run around no running back and forth to the manger no games straight forward it was a pleasure to meet him and your team i thank u all very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change

The new location is awesome. Very comfortable while waiting for service to be done. I really like the fact that I also get a car wash and vacuum. I leave with my car looking like new again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They have an excellent salesperson in Kristin!

You have an excellent salesperson in Kristin! She helped me tremendously!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Frank P. Jackson

Grrrrrrrrrrreat! first service experience at the new facility on Whiting Farms Road!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase of Kia Sportage Vehicle

My husband and I had a great experience with Paulie Bonavita at Gary Rome Hyundai. From the moment we met him, he took care of our needs and wants. Thank you Gary for coming up to us and introducing yourself to us and making us feel comfortable. Let's not forget about Jerry Rome. Loved our conversations we had with him and how he offered the tour of the new dealership. Truly an amazing man. We hope our daughter gets many years with her first car! I definitely recommend coming here for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Gary Rome Hyundai

I am 66 yrs old and have never witnessed better costumer service tha I did at Gary Rome. The salesman greeted us at the door and treated us as family. There wasn't any pressure. The new showroom in Holyoke Ma is a one stop place with registration and plates on site. We were there the second day that they opened and the State inspection area wasn't complete yet. I was shocked to discover that the salesman had actually taken the vehicle to a different inspection area and got a sticker for me as well . I would highly recommend this dealership to anyone you would not be regretting it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase

This is our third purchase from Gary Rome, and the new facilty made this one even greater than the previous buys..Excellent service beautiful bldg... Look forward to many more years of fine service.. RA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service

Service was good, my car was returned to me washed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sonata Purchases At Gary Rome Hyundai

They have a completely professional and very friendly staff. Never pushy, always willing to help with useful answers to all your questions. They made sure we rec'd all the possible discounts we could get, even ones we never would have thought of. This was the first time we purchased vehicles from this dealership, but it will not be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pat and Paul's First Hyundai

Hello Friends. I can say I totally enjoyed buying a new Hyundai through Gary Rome Hyundai. I knew mostly the package I was looking for, I had narrowed down the colors(some were completely off the list), and when it came to the pricing, I got a GREAT offer! Didn't have to do the run back and forward to the sales manager, my trade-in offer was where I thought the value was supposed to be, and the agreement was super easy. Kudos to the staff and management, they have made buying my first Hyundai experience very enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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