Holler Honda

Alfredo Edgerton service consultant took over my car after Gary Maretti let me leave car lot with a bad starter and timing belt. he had these items documented but never shared with me. Gary did not call me when he said he would and did not return my calls to find out what was wrong with my car. No other service consultant would assist because only Gary could tell me what was going on with my car. My car left worst then it started and Gary was supposed to call my warranty company on Monday. He never called. When I called to say my car was running poorly, Alfredo took car of my car. Despite his best efforts, my vehicle took over 6 days to start the repair. When the warranty company sent out the inspector, Alfredo was off that day and the other service consultants told him no one else could help him. Alfredo had set up for the manager to be in charge of my car that day. The inspector left and could not return until Monday (he originally came on Thursday) I wrote to the general manager and called to complain to Honda. The service department is not set up to provide customer service but for the service consultants to receive bonus or pay based on amount of repairs. John the manager did call me on Monday and I was unavailable. I did speak to Alfredo and they ended up taking care of my repairs not covered by warranty. Alfredo would be the only one I would ever want to be in charge of my vehicle repairs. he came in on his day off to finalize my paperwork the day the car was completed, called and informed me when he said he would and went out of his way to make my experience less painful. Overall they had my car for 7 days, they fixed the vehicle in a few hours but all could have been avoided if Gary Maretti cared about customer service. I do thank John for taking care of my repairs and Alfredo for always doing what he said he would do. I hope they implement a customer survey and base a bonus on the reviews like they do at Toyota and Nissan. They provide stellar service because they know that how they treat their customers matter.

I purchased my car from Holler Honda over 10 years ago. After that my experience with the service dept wasn't the best. So because of my, not so good experience's, I was planning on buying my next car somewhere else. I had to bring my car in for a recall and Ramsey Ortiz was the one that helped me. I must say that he was very friendly, polite, informative and showed me that he wanted to help me. I am now considering Holler Honda as one of my options for the purchase of my new car. All just because of Ramsey Ortiz. If he is still working in the service department when i purchase my car. I will gladly bring my car in for service. Request Ramsey Ortiz.

Thanks Rich for all your help! Very courteous and fast service! I will visit again for service and maintenance for my Honda CRV! Highly recommend.

My 2003 Honda Element was recalled for airbag replacement. For Honda to recall a 12 year old automobile was astounding enough, but the greeting and service I received at Holler Honda and by Service Coordinator Mr. Stephen Toggweiler was outstanding. I have had other recall work done at other dealerships, and they seemed less than thrilled about me or the recall work. Holler Honda and Mr. Toggweiler were not only courteous but treated me like a preferred Customer despite the fact that I had not been to Holler Honda previously. My car was fully inspected, alignment checked, recall work completed, and I was provided with an estimate I had requested for some future repairs. This was all done in less than 2 hours just as Mr. Toggweiler had informed me. If you want top notch, courteous, timely service on your vehicles go to Holler Honda on Semoran Trail in Orlando, Fl and see Mr. Stephen Toggweiler.

Elizabeth Tarr at the service department is great. They understand I have a budget to keep, and don't try to sell me services I don't need.

Took my 2004 Honda Odyssey in for a second recall notice on the passenger side air bag actuator. Wasn't able to get an explanation why this needed to be done a second time. In spite of that the service experience was a pleasant one. Stephen Toggweiler, the service rep, was prompt in booking the service call and was very attentive when I visited the dealership. The car recall service was completed promptly - 1.5 hrs., while I waited. Excellent service!

Thank you Holler Honda and especially Richard Dawkins. My wife purchased a 2011 Honda Pilot from you last year and we really enjored the entire process. I knew I would also be visiting you when it was time to trade in my vehicle and again it was a pleasure working with Richard and the rest of the team. Most appreciative for Tatiana Rios working so tirelessly to secure financing for my Mazda 5 even though I still have that foreclosure wrecking my credit.

Benjamin Digregorio made sure my repair experience was fast and friendly. I was afraid they might have to keep my Odyssey a couple of days, but when I dropped it off on a Sat. afternoon, it was ready in 3.5hrs. He clearly explained the repair and the price. Thank you!

I purchased a CRV from Holler Honda and routinely have it service there. Stephen Toggweiler is my service rep. and is a professional as they come. From the time I arrived at the check in station, until the time he showed up at my door could not have been more than two minutes. He quickly found out what I needed to have done and directed my to his desk to complete the paperwork. A routine alignment check found the car to be out of alignment. Stephen explained the problem and the risk of allowing the issue to continue and then told me the cost and estimated completion time. The car was completed right on time. Stephen has an easy going demeanor which relays confidence in his abilities to the customer and puts them at ease. The entire service depart goes out of their way to help you. They have also work on my wife's Ridgeline and done an excellent job with it. It is ten years old. They even caught a recall notice we missed. Overall I highly recommend Holler Honda and Stephen Toggweiler to anyone looking for an outstanding car dealership and service advisor.

This time "Gary Moretti" provided the service. I just expect excellent service and he was on the mark. Keep up the good work :)