Reviews
Write a reviewMy visit was very fast and I love the wonderful service
My visit was very fast and I love the wonderful service in & out very Professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you! Thank you for choosing Meade Lexus of Southfield and for stopping by to share your experience. Safe travels until we see you again!
Very pleased with service at Mead Lexus.
Simply came in to pick up a vehicle that was having the sensors adjusted. Picked it up, the car was washed, the people were gracious and we were on our way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kimberly, we are thrilled that you and your vehicle were so well taken care of by our team! Thank you for choosing Meade Lexus of Southfield and for sharing your feedback. Drive safely until we see you again!
Outstanding Service Advisor
Anthony always is the Service Advisor for my car and he always does an outstanding job of overseeing the service. I always ask that he is assigned to my vehicles service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review, Ronna! We are glad to have your trust in Anthony. See you next time.
Without seeing my vehicle, Anthony in service informed
Without seeing my vehicle, Anthony in service informed me that a routine 20,000 mile service I scheduled that morning for my 2019 Lexus RX350 would cost $550.00. A very simple and minor service including 5.6 quarts of synthetic oil, oil filter, tire rotation and brake inspection. I told him that his price was out of line. I decided to do some research, I contacted other Lexus dealers and received quotes of $235-$265 for the same scheduled service. A local garage performed the service for $165. I also have a $92,000.00 (2021)Yukon Denali. The same 20,000 mile service included 8 quarts of synthetic oil, oil filter and tire rotation. The GMC dealers everyday price for this service is $59.95. I am still waiting for someone at Meade Lexus to explain what I may have missed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Michael - We strive to provide our customers with competitive pricing, so we do appreciate this feedback. We will look into the details of your recommended services. Please note, that we do offer different levels of packages for each service interval based on services that may be needed during the vehicles' lifecycle. If you would like to go over these different packages in more detail, please contact us at marketing@meadelexus.com. Thank you.
I scheduled the recommended 20,000 mile service. It’s identical to the 10,000 mile service. Without inspecting my vehicle I was told over the telephone during the morning of the scheduled maintenance that it would cost $550,00. I decided to price compare the cost charged by other Lexus dealers. Meade at Lakeside quoted $235.00 when I called for a quote on the exact same service. Lexus Lansing, Lexus Ann Arbor and Lexus Scottsdale, Arizona all quoted $235-$265.00 for the exact same scheduled maintenance. I have owned/leased (6) RX350’s over the years. I know a fair scheduled service charge and when I am being "ripped off". Charging $550 for a very simple, routine scheduled maintenance of a vehicle with less than 20,000 is excessive and wrong. I challenge you to post a detailed, itemized breakdown of the items and charges included in the recommended 20,000 mile scheduled maintenance and let customers decide if competitive pricing is truly important at Meade Lexus Southfield. Let me know is I stated anything incorrectly. Building a solid reputation takes many years, destroying one happens very quickly.
Hi Michael, we apologize again if the different package levels weren't explained properly during your initial quote. Our service manager, Christina, spoke with you after your conversation with Tony but would welcome the opportunity to speak with you again regarding your last experience. She will be reaching out to you later today. Thank you.
Please respond by providing an itemized breakdown for a $550.00 scheduled service including parts and labor for the 20,000 mile service. The following list are the items recommended by LEXUS for this service. Inspect wiper blades Replace Engine oil and filter Replace cabin air filter Rotate tires and visually inspected brakes Add EFI Fuel Tank Additive I will be patient!
Still patiently waiting for anyone at Meade Lexus Southfield to explain how a simple oil change and tire rotation can cost $550. Happy Easter!
Meade Lexus service
Very happy with service. Rob was very professional and knowledgeable. Staff was polite and very attentive to me while I was there. Definitely recommend Meade for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rob and the team are deeply humbled by your kind words, Tom! Thank you so much for supporting Meade Lexus of Southfield and we'll see you next time!
I don’t know what I would do without Don.
I don’t know what I would do without Don. I have relied on his help and advice for years. He is the absolute best, and not only is Lexus is lucky to have him as an employee, but I’m lucky to have him as my Service specialist. Thank you Don!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patti - We are happy that Don has provided you with reliable service and care. He is an asset to the Meade Lexus of Southfield team, and your confidence means the world. Thanks for the five-star rating, and we look forward to seeing you again next time!
Took my RX-350 for maintenance.
Took my RX-350 for maintenance. Anthony did a great job at explaining what was included, options I had and in general answering all questions I had . The loaner vehicle option worked great as well: vehicle was ready upon my arrival. All in all, great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Morella, thank you for the great review! We are so glad to hear that you had a successful service experience working with Anthony. Drive safely in your Lexus RX 350, and we hope to see you back again at Meade Lexus of Southfield!
Great service
I’ve been going to Meade Lexus since I purchased my used car in 2016. They provide excellent service! I trust Tony to service my car properly and not overcharge me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us this great review. We appreciate the kind words, Lisa, and we will see you again next time! --The Meade Lexus of Southfield team
Don Allen is stupendous, fantastic, and spectacular as a
Don Allen is stupendous, fantastic, and spectacular as a service person for Southfield Lexus. Don deserves a raise!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Don and the Meade Lexus of Southfield team. Drive safely, and we hope to see you back again down the road!
Don at Meade Lexus
Don assisted me was very timely and professional. I will purchase from this dealership again and recommend it to my contacts. Thank you Don for service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kay, for writing Meade Lexus of Southfield a five-star review! We will pass your thanks along to Don for his professionalism and customer service. We look forward to doing business with you again soon!