Rich Morton Mazda

I went to see their Fiat 124 spider and the car had a flat tire. The rep came outside and told me it hasn't been inspected yet so I couldn't test drive it. The rep gave me his business card and I emailed him a few days later and I got no response. I got an email from a different rep asking when I was going to come look at the car. I told I already saw the car and I asked him if the car has been inspected yet his response "the car is available to purchase and I will get back to you." I never heard from him again lol. The manager emailed me and asked if I was getting all of the info I needed about the car, and I email him no and and told him it hasn't been inspected and it still had an serious open recall on it. I never heard from him again lol. After that another sales rep contacted me telling me the same thing, but not answering my question of when the car will be ready to test drive. I told her this was 4 time I told this story to one of you guys. She apologized and told me she was going to talk to her manager, and guess what, I never heard from her again. I honestly think they don't want to sell that car. They have it posted to bring people to the dealership to buy Mazda. They have it parked right in front of a major road. There claim they inspect cars but why smart person can see they haven't touched that car. The Carfax report still did it has 29k miles but it really 49k. They probably know it won't pass inspection hence why it hasn't been updated in the Carfax. I wish this car was a reputable dealership because I probably would have bought it. Don't trust these guys!

Great bunch of guys. Our salesman was Josh he was wonderful Thanks Josh. We got a 2016 Joshua.

Have been taking my car there for service and the past two visits have been eye opening to say the least. I paid 170 dollars to have my air and cabin filters changed in the fall. When I got home I checked and noticed the filters had not been touched. I called and informed them that the filters had not been changed and that my tires had not been rotated and my oil sensor had not been reset. I received NOTHING from them in response. Just took my car in for my pre-paid service and was told I needed new filters. When I explained that they had supposedly been replaced three months ago...I was told my driving style made it necessary to have them replaced again. I was also told my tires were unevenly worn due to poor alignment which is also not true, it was due to my tires not being rotated. When informing the representative about everything going on I was smirked at and told she had never seen my car before and had no clue what I was talking about. To top it all off...I was told I could take my car to another dealership for service in the future. So...lookout...they are making you pay for services that are not being done...and it will cost you more in the long run.

I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Lenny demonstrated a deep understanding of the financial aspects of purchasing a vehicle. He patiently walked me through the financing options, explaining each detail clearly and ensuring that I had a comprehensive understanding of the terms. His transparency and willingness to answer all my questions instilled confidence in the financial aspect of my car purchase. Debbie, on the other hand, was instrumental in streamlining the paperwork and documentation process. Her attention to detail and organizational skills were evident as she efficiently handled the necessary paperwork. Despite the often complex nature of finance in the automotive industry, Debbie made the process smooth and hassle-free. Together, Lenny and Debbie created a positive and stress-free financing experience. Their dedication to customer satisfaction was apparent, and I felt valued throughout the entire process. I highly recommend working with Lenny and Debbie for anyone looking for a seamless and customer-centric financing experience at Rich Morton Mazda.

Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem and no charge from them. The work is always completed in a timely fashion, and any questions on my part are addressed. They always discuss any concerns about my vehicle, and even make a video of their inspections. Wow!

Total crooks. Complete bait and switch pricing. They advertise a price then try to tack on $10,000 in hidden fees at the finance department in the dealership. When you tell them no thank you and walk out, they insult you snd call you names. Do yourself a favor and shop somewhere else.

Bought a 1978 Corvette Pace car from the private collection. Was told it was serviced and needed nothing done to it. Got the car home and realized the A/C was not working. Took the car back and after a week I was told the A/C needed to be replaced and I was charged an additional $600. After paying the bill I took the car home and it kept stalling out. The next morning I went out and could not get the car started. So now I have the car in a local automotive shop where I was told the car needed extensive repair. So far I have spent an additional $6000 extra just bringing the car up to Maryland state inspection requirements. Beware buying a used car from this dealership. Once they make the sale they forget who you are.

I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason was a great resource (he promptly called me back) and Tim took such good care of me (he emailed me regularly to let me know that the car was still available). Tim also let me know how to take off and store the T-top. He also knew what the loose part was that I found in my new car, before I drove it off the lot. I would buy another car from Tim any day!

Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be bothered to introduce herself) Was just there for a basic service and she tells me I need front breaks and it's 600 dollars . Then sends me a text message estimate( I was waiting at dealership) and it says 700. I tried to ask why so much and she couldn't stop shoving doughnuts in her mouth to properly explain anything. Also griefed me about asking about coupons and just short of eyerolling me as if I'm annoying her asking about price breakdown. I won't be returning. I didn't care for her evasiveness, her annoyance when I interrupted her doughnuts and coffee or that she was particularly honest with me. Really disappointed as I've recommended them a few years now. Keith is amazing but this new person is very off-putting.

Kyle Thompson was outstanding. I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Mazda CX9. I’m not sure how he did, but he deserves alot of recognition. My wife isn’t that easy to please and he did it within a blink of an eye. Thanks again Kyle!