Reviews
Sabrina and Chris were pleasant to deal with.
Sabrina and Chris were pleasant to deal with. My new Tiguan is beautiful. Thanks Antwerpen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sam was a very informative and patient sales person for
Sam was a very informative and patient sales person for me. everyone from start to finish was very amazing i would highly recommend the dealership to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was having the worst time with grumpy af Grand Pappy
Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind their customer. Full disclosure, I have purchased zero cars from them so they were literally just doing the right thing. They have my business moving forward and since I have a VW that will inevitably have to go somewhere for service, I will happily take it and my money to Antwerpen VW. Clear concise communication along with setting my expectations correctly goes a long way with me. Doing the right thing because it's the right thing to do is almost unheard of in this day and age especially in this industry. Thanks again Ian and Adam. Cheers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I greatly appreciated how straightforward and honest
I greatly appreciated how straightforward and honest Marcus and Chris were. I felt supported through the process. Also, these people are the best werewolve and vampire hunters I've ever seen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I came in with a recall asked for help and the service
I came in with a recall asked for help and the service department took really good care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the SUPER 5 Star review. All of us here at Antwerpen Volkswagen of Pasadena, Maryland value your business and these kind words. We look forward to seeing you again next time!
Dealer recommended I make an appointment, I did and
Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour or so. WHY HAVE AN APPOINTMENT???
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Bull, I am terribly sorry we failed you. We are working on our processes to improve your experience here at Antwerpen Volkswagen of Pasadena, Maryland. We clearly failed miserably this time. We understand you have a lot of choices on where to service your vehicle and it is definitely never good to inconvenience our customers with a longer than anticipated wait time. I will work with the team to review this instance and ensure it doesn't happen again. Please stop by and see me the next time you're in the area, I'd love the opportunity to make this right. - Sincerely, Mike Williams General Manager Antwerpen Volkswagen
Trevor was very helpful and very personable.
Trevor was very helpful and very personable. My Granddaughter was purchasing her 1st car and Trevor took his time and explained every step of the process and thoroughly went over the vehicle inside and out so she was informed how to work everything on the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank You! We truly appreciate your kind words and trusting Trevor and the team at Antwerpen Volkswagen of Pasadena, Maryland with the purchase of your granddaughter's first vehicle. We look forward to servicing your vehicles and seeing you whenever you need anything automotive.
They delivered my new ID Buzz right on time just like
They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank You so much for the kind words and for choosing Antwerpen Volkswagen of Pasadena, Maryland for your New VW. As the first owner of the all new ID.Buzz from Antwerpen Volkswagen, you hold a very special place in our memories. We hope to see you and the Buzz for regular service check ups and maintenance. Your sales professional Sam Serio can also ensure you get the very best priority service when visiting for any department from Sales to Service to Parts to Accessories to Body Shop. We wish you many many miles of worry-free driving in your VW and sincerely hope that you stay in touch and keep us updated with your experiences as time goes on in the NEW Volkswagen Buzz EV.
The dealership had lots of inventory to chose from, was
The dealership had lots of inventory to chose from, was quick to get help from someone to test drive multiple cars. Helpful with information about the car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Terrible service.
Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my key. The guy told me that they had the key in another car that had been taken to get test driven. Never coming to this dealership ever again. Worst experience ever.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Josue, I truly wish I could erase this negative experience for you. We failed and that is a tough pill to swallow for our team and I am sure it was no picnic for you, We value you as a customer and we value your time and business here at Antwerpen Volkswagen. I'd love to speak with you regarding this experience and attempt to make it right. Please reach out at your convenience to me directly at 410-760-6300 ext 15020. Sincerely, Mike Williams General Manager