Reviews
Very professional, listens to what the customer concerns
Very professional, listens to what the customer concerns are, patient and very courteous. Very satisfied. Todd has always been great to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Todd and the team at Koons Westminster Toyota provided you with a professional and courteous experience. Thank you for sharing your satisfaction!
Exceptional service with relevant explanations.
Exceptional service with relevant explanations.Not bad but good. Mot bad but better. Not bad but best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're delighted to hear that our team at Koons Westminster Toyota provided exceptional service. We appreciate your support and look forward to serving you again!
I always get the best service at Koons, and the mechanics
I always get the best service at Koons, and the mechanics are very knowledgeable. I would not take my vehicle anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Inacolfelt, we're delighted to hear you always receive top-notch service at Koons Westminster Toyota. Thanks for your loyalty and kind words!
I like how Koons contacts me about reminders to service
I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our reminders and service at Koons Westminster Toyota have been helpful for you! Thanks for the positive feedback about our team. Safe driving!
Left 3 phone messages for a manager before I received
Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with the vehicle history report. We understand how frustrating this situation must be and apologize for any inconvenience caused. We're committed to resolving issues like these, so please reach out directly at your earliest convenience to discuss further steps we can take together. Thank you, Jennifer Engel - Guest Relations Manager - jennifer.engel@koons.com
Thank you for your response. I sent you an email.
Since receiving the above response from Jennifer Engel I have emailed her several times and called and left messages over 10 times. No call back!! Appears the customer service office at KOONS Westminster Toyota is just as unresponsive as the managers. I have spoken with other car dealers about the manager DANIEL HARKINS response to me and was informed "that's a blatant lie" and "to say there's no damage is wrong".
Terrible communication.
Terrible communication. I inquired about a used vehicle on a Monday that was just listed on the site. Alvaro told me that it wasn’t ready to been yet but “promised” to contact me as soon as it was. Thursday comes and I hear nothing. So, I contact him and no response. Friday comes and I email him again. No response. Finally, I find out that the vehicle sold. Without me being contacted when I had expressed interest in it and it “wasn’t ready yet”. You can guarantee I will not make any attempt with this dealer again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Gave me the best price up front of any dealership I
Gave me the best price up front of any dealership I contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ann, we're delighted to hear that Alex, Steve, and Justin provided you with a fantastic experience at Koons Westminster Toyota. Enjoy your new car!
Great service and timely work.
Great service and timely work. Very courteous. Milo was my contact person and he awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Bob, for stopping by to leave Koons Westminster Toyota a wonderful review!
Always pleasant and professional staff!
Always pleasant and professional staff! Never have to wait very long for service to be completed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much, Patricia. We look forward to your next visit to Koons Westminster Toyota!
The staff are great!
The staff are great! They went out of their way to get us a Land Cruiser to test drive. Although we didn’t quite like the vehicle, they kept allowing us to test drive SUVs until we found one we liked.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear our team at Koons Westminster Toyota provided you with excellent service and helped you find the right SUV. Thanks for sharing your experience!